How We Unified
CMDB and Certificate
Management
What’s
behind it?
Key details
Public sector
Cybersecurity
EU-wide
European cybersecurity agency
Our client is a specialized European Union agency established in 2004 to support EU institutions, member states, and other stakeholders in improving cybersecurity across Europe. The organization plays a key role in shaping a secure digital environment by providing expertise, guidance, and tools.
From Challenges to Collaboration
Although the project scope was modest, its complexity stemmed from collaboration hurdles. The client’s team struggled to define clear expectations, frequently adjusted scope and timelines, and aimed to minimize vendor involvement due to budget constraints — even taking on parts of the work themselves.
At the same time, the primary stakeholder was a seasoned ServiceNow administrator, which required SPOC to balance technical depth with flexibility, and to ensure alignment between best practices and the client’s own approaches.
Building the Solution
SPOC delivered a structured implementation of CMDB, Discovery, and Certificate Management supported by integrations and automation:
- CMDB & Discovery
Automated CI lifecycle, location assignments, and reporting dashboards; defined CI classes and IP ranges; configured discovery schedules, credentials, and error-handling.
- Integrations
Set up SC Connector for SolarWinds and implemented reconciliation rules to ensure data consistency.
- Certificate Management
Enabled automated certificate discovery, notification workflows, and task creation for administrators to improve monitoring and security.
Vision Behind the Transformation
The project was designed to strengthen the client’s cybersecurity and IT governance by introducing automation, structured certificate management, and accurate configuration data. The vision was to move from fragmented processes to a reliable, transparent system where compliance, monitoring, and reporting could be handled seamlessly. By aligning CMDB, Discovery, and Certificate Management, the client aimed to gain real-time insights, reduce risks, and ensure long-term efficiency across its IT environment.
From Vision to Reality
The implementation brought immediate value to the client’s cybersecurity posture and IT operations:
and streamlined processes
and monitoring dashboards
and Certificate workflows became more effective
“This project taught me how to collaborate with a mature customer who is also an experienced ServiceNow admin, capable of challenging our recommendations and architectural approaches. I learned how to configure the platform according to best practices, while becoming more self-confident and professional.”
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