How we improved
management of
8,000 projects
What was
the goal?
Key details
IT Technology Services
IT Services, Hybrid Cloud Provider
90+ countries
System Integrator & IT Services Company
Our Client is a global leader in software and cloud solutions, helping organizations manage software portfolios, cloud subscriptions, digital strategies, and enabling businesses to drive innovation and efficiency in their digital transformation.
What was the challenge?
Our Client faced significant challenges in managing a vast number of projects and resources on a global scale. Issues included data integration across multiple systems, inefficiencies in project tracking, and difficulties handling complex multicurrency configurations.
Our client needed a solution that would:
- Streamline the management and monitoring of 8,000 service projects
- Optimize resource, cost, and time management processes
- Enhance integration with existing tools such as Workday, CSAT Tool, and ELM
- Minimize manual effort through process automation
How did we help?
SPOC team focused on understanding the client’s needs and scope through close cooperation. The solution was based on ServiceNow Strategic Portfolio Management module.
- Month 1
Preparation and foundation setup
- Month 3
Project Module and Planning Console delivery
- Month 5
Analysis Workbench and Resource Management Process delivery
- Month 7
Achieving an MVP delivery
What was the result?
As a result, our client saw improved operational efficiency and project management. Financial processes, including settlements in 53 currencies, became more accurate, while Power BI reporting and revenue forecasting enhanced data-driven decision-making, boosting the company’s ability to manage complex projects and resources efficiently.
What was the impact?
SPOC’s solution cut costs by 10 times compared to the previous PSA system, enhancing integration, efficiency, and minimizing customization. It featured seamless multicurrency support, efficient time card approvals, a three-condition rate model, and successful PSA data imports.
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