How We Helped Transform CMDB
into a Trusted Source of Truth
What was
the goal?
Key details
Battery Manufacturing / Industrial
CMDB / Configuration Management
Global
Global battery solutions company
Our client is a global company providing lead-acid and lithium-ion battery solutions for automotive and industrial sectors. The organization operates manufacturing and recycling facilities and supports a broad range of applications, from vehicles to telecommunication backup systems.
What was the challenge?
Before the project, ServiceNow CMDB existed in the client’s environment, but it was not effectively used as a single source of truth. Configuration Item data was outdated, incomplete, and inconsistently maintained. Excel spreadsheets remained the main source for tracking assets and configuration information, creating fragmented data, manual effort, and limited operational value.
The organization needed to improve data quality, remove redundant records, strengthen governance, and prepare the CMDB for better ITSM and ITOM support.
How did we help?
SPOC supported the client in improving CMDB and asset-related data quality while preparing the environment for a more trusted configuration management model.
- Foundation Data Improvement
We worked on improving foundation data quality and cleaning up existing CMDB records to reduce inconsistencies and increase trust in the data.
- Asset and CI Clean-Up
We removed redundant CIs, deleted hardware assets where needed, disabled their use, and analyzed and cleaned up existing hardware models.
- Software and Reporting Preparation
We migrated to the SAM foundation and prepared a software reporting mechanism with supporting documentation.
- Integrations and Visibility Enhancements
We prepared Intune import activities, partially implemented Dell integration for computers, and installed the SPOC dashboard to highlight CMDB and asset-related issues.
What were the results?
The project improved the quality, structure, and visibility of CMDB and asset-related data. The client reduced redundant records, improved hardware model consistency, prepared software reporting capabilities, and gained dashboard-based visibility into CMDB and asset issues.
What was the impact?
The implementation helped the client:
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