How we enchanced
proficiency for
IT Operations
What’s
behind it?
Key details
Retail
Discount Store Chain
31 countries
Discount retail chain
Our client is a part of the international group, a leading discount store chain in 31 countries. The Polish branch manages its own ServiceNow platform, requiring specialized knowledge to fully leverage its capabilities.
Tackling Efficiency Gaps
Our Client faced several challenges related to the lack of in-depth knowledge of the ServiceNow platform, particularly in scripting, platform elements, and security. The client sought training to address these gaps, ensuring better communication with the German IT team and improving internal ServiceNow management.
The training aimed to:
- Enhance understanding of ServiceNow scripting and platform elements
- Improve knowledge of security protocols within the platform
- Facilitate smoother communication between the Polish and German IT departments
- Enable independent management of ServiceNow instances
Customized Training, Maximum Impact
SPOC team worked closely with Lidl Poland to customize the training program based on their specific needs. The training took place over three days, with a small group of participants for better interaction and real-time problem-solving.
- Day 1
ServiceNow IT Service Management module and its integrations
- Day 2
Transfer between the environments
- Day 3
Groups and roles, security aspects
Quick Win, Lasting Return
As a result of this tailored training, our client’s IT team now possesses enhanced capabilities to manage and utilize ServiceNow more effectively. They can now confidently handle scripting tasks, implement security measures, and manage integrations. Additionally, this training improved cross-team communication, fostering better collaboration between the Polish and German IT branches.
Boosting Productivity
Through this hands-on training approach, our client achieved improved efficiency in platform management. By learning about best practices and hands-on scripting exercises, the team is now equipped to make the most of ServiceNow’s capabilities.
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