How We Delivered
a Modern, User-Friendly
Employee Center
What’s
behind it?
Key details
Construction
Building materials
40+ countries
Global construction manufacturer
Our client is a global manufacturing leader with headquarters in Germany and operations across multiple countries. With thousands of employees worldwide, the organization is focused on innovation and digital transformation to improve employee engagement, self-service, and operational efficiency.
From Legacy Portal to Modern Experience
When the client approached SPOC, they already had a Service Portal in place. However, the solution was outdated and lacked the intuitive, user-friendly design expected by their workforce.
The initial project scope was defined as a standard out-of-the-box Employee Center implementation. Yet, during kickoff workshops, it became clear that expectations went beyond OOB setup.
The real challenge was twofold:
- Identify and prioritize the organization’s actual needs through extended workshops.
- Align the expanded scope and customizations with the available budget, ensuring transparency and trust in the presales-to-delivery process.
This required close collaboration, careful communication, and a shared commitment to delivering a solution tailored to the client’s goals.
Designing the Employee Center Journey
Over the course of two months, SPOC guided the client through a structured transformation process:
- Workshops & Backlog
Deep-dive sessions uncovered real needs, mockups validated with stakeholders, and a detailed backlog prepared to guide delivery.
- Configuration & Customization
Set up Employee Center with taxonomy, topic pages, homepage search, mobile access, translations, and branded pages.
- Upgrade Alignment
Adjusted plan to support parallel upgrade, moving from Vancouver to Xanadu with verification and fixes.
- Go-Live & Hypercare
Prepared with UATs, training, and documentation; coordinated release with other deployments and provided hypercare for smooth adoption.
Vision Behind the Transformation
The project aimed to provide employees with a modern, branded, and mobile-accessible self-service portal. By combining OOB capabilities with carefully chosen customizations, the organization gained a platform that was not only functional but also aligned with its standards and long-term digital strategy.
From Vision to Reality
Following go-live, the client reported significant improvements in user experience and service delivery:
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