ServiceNow
ITSM
A Service Desk that works — because it makes sense.
ITSM Built
for People
and Processes
ServiceNow ITSM
We support organizations in thoughtfully implementing ServiceNow ITSM — from designing the Service Desk and configuring processes to preparing teams for a smarter support model. Our focus is on modernizing ticket handling, accelerating response, enabling automation, and improving collaboration between IT and users.
Strategy & Planning
Define an ITSM roadmap aligned with your business goals, processes, and organizational structure.
IntegrationHub
Connect ServiceNow with other systems — ensuring automated, consistent data and process flows.
ITSM Fast-Track
Quickly deploy core ITSM processes with ready-to-use configurations and a user-centric self-service portal.
Use Cases & Workspace Design
Design practical use cases and agent environments focused on usability and service quality.
Agent Workspace Optimization
Refine the Service Desk interface for a faster, simpler, and less burdensome agent experience.
Migration & CMDB Setup
Migrate from Jira, BMC, or Omnitracker and build a well-structured CMDB for visibility and control.
AI Use Cases & Predictive Intelligence
Apply AI to classify tickets, predict escalations, analyze trends, and automate prioritization.
Health Check & Optimization
Review system performance and simplify processes with targeted improvements.
New User Training
Provide onboarding and training tailored to roles — agents, admins, and team leads.
What You Get With Us
ITSM Implementation
Plan
Step-by-step implementation roadmap with phases, priorities, and business outcomes.
Configured Self-Service
Portal & Virtual Agent
User-focused portal and chatbot, ready to reduce workload and improve user experience.
Agent Workspace
Setup & Optimization
Tailored workspace setup for better handling, visibility, and performance.
Integration & Data
Flow Setup
Configured integrations for seamless data flow between related systems.
CMDB
Foundation
Structured configuration database with predefined services, components, and relationships.
Automation
Playbook
A playbook of recommended automations — including quick wins and strategic opportunities.
AI Configuration
Pack
Examples of predictive configurations including classification, routing, and scoring.
Health Check
Report
Assessment of current ITSM performance and actionable improvement areas.
Training
Toolkit
Complete materials for onboarding agents, admins, and leaders.
You Might Also Need
ITSM That Works
in Real Life
ServiceNow Excellence at SPOC
For over 15 years, we’ve been helping enterprise clients across Europe achieve maximum ROI from ServiceNow by combining deep expertise with cutting-edge technology consulting. As a reliable ServiceNow Premier Partner, we unlock the full potential of the Now Platform.
FAQ
ITSM (IT Service Management) helps standardize and streamline IT support processes — improving speed, consistency, and service quality.
Yes. We support migrations from Jira, BMC, Omnitracker, and more — with full CMDB setup and data continuity.
We design and configure portals and Virtual Agents focused on user experience and real impact.
Absolutely. We create automation plans that bring immediate relief and long-term efficiency.
With FastTrack, we can launch key ITSM processes quickly and scale as needed.
Yes. We provide tailored onboarding and training resources for agents, admins, and leadership.
Let’s Make It Happen
Tell us where you want to improve — we’ll help you get there with ServiceNow ITSM.