Fast for HR. Clear for employees.
We build a unified ServiceNow HRSD model that’s simple for employees, transparent for support teams, and ready for automation where it adds real value. Clear workflows replace improvisation. Self-service reduces overload. HR, IT, and operations work together — without silos.
Define goals, priorities, and structure — aligned with your organization’s context. Build a clear action plan for setup and scaling.
Quick-start core HR processes to deliver value early and create a foundation for future growth.
Design end-to-end employee service journeys with roles, key moments, and smart points for automation or self-service.
Build clear case handling structures with ownership rules, assignment logic, and information flow.
Configure Employee Center and Virtual Agent to provide real support — not just another interface. Prioritize clarity, usability, and experience.
Organize your knowledge base and service catalog to reflect real employee needs and drive self-service.
Tailor HR and manager workspaces to simplify daily operations and reduce administrative load.
Connect HRSD with HCM platforms like SAP, Workday, and SuccessFactors — ensuring seamless data flow and migration.
Implement automation and AI where it makes a difference — classification, routing, escalation — to improve service speed and quality.
Train HR teams, managers, and users for smooth adoption. Provide materials, sessions, and communication to support change.
A complete HR support framework — roles, responsibilities, workflows, and escalation paths.
Mapped employee lifecycle moments — onboarding, changes, returns, and offboarding.
Rules for handling cases — priorities, ownership, SLAs, and escalation.
User-friendly interfaces tailored to real employee needs.
Logical structures to drive effective self-service and reduce repetitive tickets.
A set of automation opportunities and predictive rules — with impact and effort ratings.
A migration and integration roadmap for smooth, effective connection to HCM systems.
Communication plans, learning materials, and sessions to drive team engagement and adoption.
HRSD is ServiceNow’s suite for managing HR services, requests, and workflows — streamlining HR support for employees and teams.
ServiceNow HRSD simplifies request handling, improves response times, and offers real self-service with clear, helpful portals and virtual agents.
Yes. We support full integration and migration with SAP, Workday, SuccessFactors, and others — keeping your data clean and connected.
Absolutely. We identify the best use cases for AI and automation to reduce manual work and improve response time.
With our FastTrack approach, you can launch key HR services quickly and expand over time.
Tell us what your HR team needs — we’ll help you build support that works.
