Ensure your crisis response is immediate, clear, and effective — reaching the right people every time.
From Business Impact Analysis (BIA) and continuity plans to clear roles, robust communication, and regular testing — all critical elements work together seamlessly on a single platform.
Replace scattered spreadsheets and procedures with structured, actionable plans that can be activated instantly. Ensure critical communication reaches the right people immediately, with consistently updated and accessible information.
Conduct comprehensive BIAs within ServiceNow to identify critical services, define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) parameters, and integrate outcomes with your operational processes and CMDB.
Develop and maintain actionable continuity plans — directly linked to responsible teams, critical services, and disruption scenarios — that are ready for activation and continuous monitoring.
Immediately activate continuity plans in the event of a crisis, delivering clear, step-by-step task assignments, defined deadlines, live status updates, and real-time progress tracking — ensuring coordinated execution, accountability, and swift organizational response during critical situations.
Consistently validate and test business continuity plans through scheduled exercises and simulations, capturing detailed results, assessing performance against objectives, and continuously updating the plans to reflect evolving operational realities and lessons learned from real-world scenarios.
Effectively manage crisis events from the moment an incident is reported through to comprehensive task allocation, real-time situation monitoring, and structured execution of response actions —vensuring alignment with organizational protocols, risk frameworks, and business continuity plans for minimal disruption and rapid recovery.
ServiceNow Business Continuity Management provides an integrated system for organizations to swiftly respond, communicate, and manage operations during disruptions, minimizing downtime and maintaining business continuity.
Integrating BCM within ServiceNow ensures all essential processes, roles, communication, and monitoring reside on a unified platform, enhancing clarity and responsiveness.
ServiceNow provides efficient, rapid communication tools capable of sending mass notifications via multiple channels, with real-time tracking and delivery confirmation.
Absolutely. ServiceNow offers robust scheduling and testing functionalities to ensure your continuity plans remain effective and up-to-date.
Yes, ServiceNow Business Continuity Management meets regulatory compliance requirements with comprehensive documentation, measurable outcomes, and audit-ready reporting.
Share your continuity management needs with us. We’ll help you implement a robust BCM system in ServiceNow.
