CRM made right — because Customers Really Matter.
We design CRM to simplify daily work — for both customers and support teams. From clear workflows to smart agent environments and integrated channels, we create solutions that reduce delays, automate where it counts, and elevate every customer interaction.
Assess current processes, channels, and goals to define a CRM model that supports customers and empowers teams.
Map end-to-end case handling with clear roles, automation points, and scalable processes.
Design intuitive, task-focused agent interfaces that eliminate unnecessary clicks and context switching.
Identify repeatable actions — like routing, responses, and escalations — that can be automated for maximum impact.
Unify all contact channels — email, forms, phone, chat — into one streamlined workflow.
Apply AI where it matters — automated assignments, solution suggestions, and escalation predictions.
Create dashboards that show real-time performance — backlogs, channel loads, bottlenecks, and more.
Launch a working CRM foundation quickly — with core processes, reports, and interfaces configured from the start.
Guide your teams into the new model with onboarding materials, communication, and role-based training.
End-to-end CRM setup — roles, channels, priorities, and workflows ready to launch.
Scalable, logic-based process flows from intake to resolution.
Tailored workspaces that match real team tasks — clean, clear, and fast.
Recommended automations with impact assessment and next steps.
One logic across all contact points — no duplication, no chaos.
All-in-one starter setup — processes, channels, dashboards, and workspace in place.
Reports that surface real insights — not just numbers.
Tangible AI use cases — auto-assignment, escalation prediction, response suggestions.
Adoption plan with communication, materials, and team engagement actions.
ServiceNow CRM is a customer service platform that centralizes requests, automates workflows, and integrates across channels to streamline support.
Yes. We connect all customer touchpoints — email, phone, chat, forms — into one unified flow.
Absolutely. We identify and implement automation where it truly reduces effort and improves speed.
Yes. We deploy AI to route cases, predict escalations, and suggest solutions — only where it adds value.
Our CRM Fast-Track gets you live with core processes, dashboards, and integrations quickly.
Yes. We support adoption with tailored training, documentation, and change management plans.
Tell us how you want to transform your customer service — we’ll help you get there with ServiceNow CRM.
