ServiceNow
CRM
CRM made right — because Customers Really Matter.
From Contact
to Confidence
ServiceNow CRM
We design CRM to simplify daily work — for both customers and support teams. From clear workflows to smart agent environments and integrated channels, we create solutions that reduce delays, automate where it counts, and elevate every customer interaction.
CRM Discovery & Planning
Assess current processes, channels, and goals to define a CRM model that supports customers and empowers teams.
Journey & Workflow Design
Map end-to-end case handling with clear roles, automation points, and scalable processes.
Agent Workspace Setup
Design intuitive, task-focused agent interfaces that eliminate unnecessary clicks and context switching.
Automation Planning
Identify repeatable actions — like routing, responses, and escalations — that can be automated for maximum impact.
Channel Integration
Unify all contact channels — email, forms, phone, chat — into one streamlined workflow.
AI Use Cases & Predictive Logic
Apply AI where it matters — automated assignments, solution suggestions, and escalation predictions.
Dashboards & Reporting
Create dashboards that show real-time performance — backlogs, channel loads, bottlenecks, and more.
CRM Fast-Track
Launch a working CRM foundation quickly — with core processes, reports, and interfaces configured from the start.
Change Support & Training
Guide your teams into the new model with onboarding materials, communication, and role-based training.
What You Get With Us
CRM Operating
Model
End-to-end CRM setup — roles, channels, priorities, and workflows ready to launch.
Case Workflow
Design
Scalable, logic-based process flows from intake to resolution.
Agent Workspace
Layout
Tailored workspaces that match real team tasks — clean, clear, and fast.
Automation
Opportunities Map
Recommended automations with impact assessment and next steps.
Channel Integration
Framework
One logic across all contact points — no duplication, no chaos.
CRM Fast-Track
Package
All-in-one starter setup — processes, channels, dashboards, and workspace in place.
Dashboards & Reports
Package
Reports that surface real insights — not just numbers.
AI Use Case
Playbook
Tangible AI use cases — including auto-assignment, escalation prediction, and response suggestions.
Change Enablement
Plan
Adoption plan with communication, materials, and team engagement actions.
You Might Also Need
CRM That Actually Works
ServiceNow Excellence at SPOC
For over 15 years, we’ve been helping enterprise clients across Europe achieve maximum ROI from ServiceNow by combining deep expertise with cutting-edge technology consulting. As a reliable ServiceNow Premier Partner, we unlock the full potential of the Now Platform.
FAQ
ServiceNow CRM is a customer service platform that centralizes requests, automates workflows, and integrates across channels to streamline support.
Yes. We connect all customer touchpoints — email, phone, chat, forms — into one unified flow.
Absolutely. We identify and implement automation where it truly reduces effort and improves speed.
Yes. We deploy AI to route cases, predict escalations, and suggest solutions — only where it adds value.
Our CRM Fast-Track gets you live with core processes, dashboards, and integrations quickly.
Yes. We support adoption with tailored training, documentation, and change management plans.
Let’s Make It Happen
Tell us how you want to transform your customer service — we’ll help you get there with ServiceNow CRM.
