ServiceNow
CMDB+
Assets are static. Impact moves fast.
Track What
You Have, Know
What It Means
ServiceNow CMDB+
We help design and implement ServiceNow CMDB that truly support IT operations, decision-making, and service stability. From structure and integrations to governance and enablement, we turn your CMDB into a practical foundation for operational excellence and change readiness.
Strategy & Scope
Define goals, scope, and priorities — based on real needs from IT, architecture, and process owners.
Class & Structure Design
Design a logical class structure and data model tailored to your systems, services, and organization scale.
Relationship & Impact Mapping
Map dependencies between assets, services, and owners — so you can see what matters and act accordingly.
Governance & Ownership Setup
Establish clear rules for CMDB ownership, data review, and long-term management.
Health & Metrics
Define KPIs for data quality, completeness, and operational readiness — so you can measure what matters.
Enablement & Adoption Support
Train teams with onboarding sessions, how-tos, and documentation — ensuring CMDB works in both tools and practice.
What You Get With Us
CMDB Strategy
Map
A roadmap aligning CMDB goals and scope with business priorities and operations.
Class & Relationship
Model
A customized structure of classes, objects, and relationships aligned to your architecture.
Data Source
& Integration Plan
Integration plan with source systems, ownership rules, and update logic.
Dependency
& Impact Mapping
Visual dependencies between assets and services — enabling faster impact analysis and change planning.
Governance
Framework
Guidelines for managing CMDB quality and evolution — roles, reviews, and responsibilities.
Health & Data
Quality Metrics
Metrics for tracking completeness, accuracy, and usability of your configuration data.
User Enablement
Toolkit
Training materials and onboarding resources for users and admins — checklists, sessions, and guides.
You Might Also Need
From Static
to Strategic
ServiceNow Excellence at SPOC
For over 15 years, we’ve been helping enterprise clients across Europe achieve maximum ROI from ServiceNow by combining deep expertise with cutting-edge technology consulting. As a reliable ServiceNow Premier Partner, we unlock the full potential of the Now Platform.
FAQ
ServiceNow CMDB+ is our enhanced approach to designing and deploying CMDBs that support real-time operations, analysis, and decision-making.
It enables faster incident response, clearer change impact analysis, and stronger service stability — all while supporting compliance.
Yes. We map and connect your existing systems to feed accurate, up-to-date data into CMDB.
We track configuration items, services, dependencies, relationships, and ownership — mapped to your real IT environment.
Absolutely. We provide onboarding, documentation, and live sessions for both users and administrators.
We define metrics for data completeness, freshness, and usability — plus dashboards for ongoing monitoring.
Let’s Make It Happen
Tell us about your CMDB needs — we’ll help you build a foundation that drives smarter IT.
