Intelligent Experience
Design
Deliver faster, smarter interactions powered by Generative AI
Redesign How Users Interact
with HR, IT, and Services
We help you design intuitive, AI-powered service experiences across all channels and roles
With Now Assist and GenAI, we reimagine interactions by embedding intelligent virtual agents, content generation, and summarization into HR, IT, and customer workflows. Whether on desktop, mobile, or MS Teams, users get answers faster and agents work more efficiently.
Other ServicesServiceNow AI & Automation
What Intelligent Experience Design Delivers for Your Organization
Virtual Agent flows for top HR/IT/CSM use cases, enhanced with Now Assist for intelligent prompting and clarification.
Auto-drafting of resolution notes, onboarding summaries, and first-draft knowledge articles.
Simplify lengthy procedures and condense key info into instant answers for employees and agents.
Native support for MS Teams, Employee Center, and customer portals.
Tailored experiences for end users, agents, and managers based on real scenarios.
FAQ
A service to implement conversational, GenAI-enhanced interfaces that improve self-service, agent efficiency, and overall service quality.
We can help whether you’ve already activated GenAI or are just getting started.
Yes. We help embed Virtual Agent into Teams and configure flows for conversational use.
Common examples include password resets, onboarding, expense lookups, and SLA status queries.
Faster service, improved satisfaction, reduced effort, and scalable communication quality.
Let's make it happen
Let’s explore how GenAI and conversational design can upgrade your user and agent experiences across HR, IT, and beyond.