Document Intelligence
& Predictive Automation
Automate classification, prediction, and data extraction to eliminate repetitive work
Let AI Handle the Repetitive Work
We help you use AI to eliminate time-consuming, manual tasks through document intelligence and predictive automation
Using ServiceNow Document Intelligence and Predictive Intelligence, we automate form intake, case classification, task routing, and content extraction. This reduces human error, increases resolution speed, and allows your teams to focus on what matters.
Other ServicesServiceNow AI & Automation
What Document Intelligence & Predictive Automation Delivers for You
Automate data capture from unstructured files like scanned forms, contracts, or medical certificates.
Train models to classify and assign cases based on historical data and resolution patterns.
Accelerate case handling by predicting categories, assignments, and actions.
Enable straight-through processing of common, high-volume request types.
Apply to HRSD (e.g., sick notes), ITSM (e.g., ticket triage), procurement (e.g., vendor onboarding), and more.
FAQ
It’s a tool for reading, classifying, and extracting data from documents to trigger automation.
It uses machine learning to auto-classify cases, assign them, and even recommend actions.
Yes, for predictive models, we use your past data to train the system for accuracy.
Absolutely. We help identify high-volume tasks as ideal candidates for automation pilots.
Reading sick notes and linking them to HR cases, routing VPN requests, or extracting data from vendor forms.
Let's make it happen
Share your automation goals. We’ll design and implement intelligent workflows using Document Intelligence & Predictive Intelligence on ServiceNow.