ServiceNow
AI & Automation
From smart to practical — because AI
should empower your teams.
AI That Works
Where It Matters
ServiceNow AI & Automation
We create ServiceNow AI and automation solutions that make sense in real life — reducing handling time, improving data quality, and easing the burden on teams. From smart interfaces to predictive logic, we deliver tools that connect context with action and intelligence with outcomes.
AI Opportunity Map
Analyze your processes and identify where AI and automation can make a real impact—prioritized by business value.
Use Case Design
Create clear, actionable AI and automation use cases — mapped to roles, data, and context.
Conversational Interface Design
Design user-friendly Virtual Agent flows and AI Search interactions that truly help users find what they need.
Now Assist Setup
Configure Now Assist to match role-specific needs, operational context, and process flows.
Predictive Intelligence Blueprints
Build predictive rules that help the system recognize patterns, forecast needs, and suggest next steps.
Document Intelligence Flows
Automate document handling with classification, data extraction, and business process integration.
AI Integration Connectors
Deploy connectors to generative AI tools, such as ChatGPT, to enable use cases such as content generation, summarization, and classification.
Testing & Optimization
Measure results, iterate logic, and refine the user experience to maximize adoption and performance.
Enablement & Scaling
Deliver training, rollout plans, and a model for scaling successful solutions across teams and processes.
What You Get With Us
AI Opportunity
Map
A prioritized roadmap of where AI and automation can boost speed, quality, and value.
Use Case
Blueprints
Designed scenarios with data logic, implementation steps, and impact targets.
Conversational
Interface Design
Virtual Agent and AI Search flows designed for clarity and simplicity.
Now Assist
Setup
Fully configured Now Assist tailored to your people and process landscape.
Predictive Intelligence
Logic
Rules that teach the system how to prioritize, route, and assist with complex requests.
Document Intelligence
Workflows
Automated flows for document processing and integration into your core services.
AI Integration
Connectors
Prebuilt connectors to AI tools that enrich daily work across use cases.
Performance
Metrics Set
KPIs that show value — reduced errors, faster resolution, higher automation rates.
Adoption
Toolkit
Training resources, communication guides, and onboarding tools for teams.
You Might Also Need
From Prediction
to Performance
ServiceNow Excellence at SPOC
For over 15 years, we’ve been helping enterprise clients across Europe achieve maximum ROI from ServiceNow by combining deep expertise with cutting-edge technology consulting. As a reliable ServiceNow Premier Partner, we unlock the full potential of the Now Platform.
FAQ
It’s a suite of tools and capabilities in ServiceNow that enhance workflows through predictive intelligence, automation, and conversational interfaces.
We guide you with an AI Opportunity Map — highlighting where automation brings the most value to your operations.
Yes. We configure Now Assist to fit your environment and user roles — ensuring maximum benefit.
Absolutely. We deliver connectors that enable AI-supported use cases across content, classification, and recommendation.
We define metrics such as resolution time, error reduction, automation rate, and user satisfaction.
We offer training sessions, enablement materials, and adoption support to help teams embrace new ways of working.
Let’s Make It Happen
Tell us about your automation goals — we’ll help you bring them to life with ServiceNow AI solutions that works.
