ServiceNow
AI & Automation

From smart to useful — because AI
should make teams smarter.

AI That Works
Where It Matters

We design ServiceNow AI and automation solutions that simplify work, accelerate decisions, and bring everyday efficiency to your teams.

ServiceNow AI & Automation

We create ServiceNow AI and automation solutions that make sense in real life — reducing handling time, improving data quality, and easing the burden on teams. From smart interfaces to predictive logic, we deliver tools that connect context with action and intelligence with outcomes.

AI Opportunity Map

Analyze your processes and identify where AI and automation can make a real impact—prioritized by business value.

Use Case Design

Create clear, actionable AI and automation use cases — mapped to roles, data, and context.

Conversational Interface Design

Design user-friendly Virtual Agent flows and AI Search interactions that truly help users find what they need.

Now Assist Setup

Configure Now Assist to match role-specific needs, operational context, and process flows.

Predictive Intelligence Blueprints

Build predictive rules that help the system recognize patterns, forecast needs, and suggest next steps.

Document Intelligence Flows

Automate document handling with classification, data extraction, and business process integration.

AI Integration Connectors

Deploy connectors to tools like ChatGPT to enable use cases such as content generation, summarization, and classification.

Testing & Optimization

Measure results, iterate logic, and refine the user experience to maximize adoption and performance.

Enablement & Scaling

Deliver training, rollout plans, and a model for scaling successful solutions across teams and processes.

Make AI & Automation Meaningful

What You Get With Us

01

AI Opportunity
Map

A prioritized roadmap of where AI and automation can boost speed, quality, and value.

02

Use Case
Blueprints

Designed scenarios with data logic, implementation steps, and impact targets.

03

Conversational
Interface Design

Virtual Agent and AI Search flows designed for clarity and simplicity.

04

Now Assist
Setup

Fully configured Now Assist tailored to your people and process landscape.

05

Predictive Intelligence
Logic

Rules that teach the system how to prioritize, route, and assist with complex requests.

06

Document Intelligence
Workflows

Automated flows for document processing and integration into your core services.

07

AI Integration
Connectors

Prebuilt connectors to AI tools that enrich daily work across use cases.

08

Performance
Metrics Set

KPIs that show value — reduced errors, faster resolution, higher automation rates.

09

Adoption
Toolkit

Training resources, communication guides, and onboarding tools for teams.

Smarter Processes Start Here

You Might Also Need

From Prediction
to Performance

We help you build AI-powered solutions that deliver real results — not just buzzwords. Faster decisions, fewer errors, better service.
Frequently asked questions about ServiceNow AI & Automation

FAQ

It’s a suite of tools and capabilities in ServiceNow that enhance workflows through predictive intelligence, automation, and conversational interfaces.

We guide you with an AI Opportunity Map — highlighting where automation brings the most value to your operations.

Yes. We configure Now Assist to fit your environment and user roles — ensuring maximum benefit.

Absolutely. We deliver connectors that enable AI-supported use cases across content, classification, and recommendation.

We define metrics such as resolution time, error reduction, automation rate, and user satisfaction.

We offer training sessions, enablement materials, and adoption support to help teams embrace new ways of working.

Smarter Work Starts Now

Let’s Make It Happen

Tell us about your automation goals — we’ll help you bring them to life with ServiceNow AI solutions that works.