ServiceNow
Support

Aim for excellence in the performance of your ServiceNow platform

Provide yourself with constant ServiceNow assistance

No matter if you need to fix malfunctions or extend functionality, we’re here to keep your platform updated and upgraded

Maintenance & Development team ensures comprehensive support while aiming towards a constant platform improvement and development.

In addition to the professional attitude and high quality, we value transparency and partnership in cooperation.

Building trust between the client and our team is a key to establishing a satisfying and value-generating business relationships.

Our customers appreciate being able to benefit from ongoing system support with the same ServiceNow partner who carried out the original platform implementation or their further development projects.

Thanks to this, they have the confidence that their ServiceNow platform is handled by experts embedded in their business context, who have access to the implementation history or were involved in the previous projects.

At SPOC, this approach allows us to better understand and respond to various customer needs, both daily and long-term.

Milena Szklarska-Behlke

Maintenance & Development Operations Manager

Helena Beszterda

Customer Success Manager in the IT industry

Milena Szklarska-Behlke

Maintenance & Development Operations Manager

Maintenance & Development team ensures comprehensive support while aiming towards a constant platform improvement and development.

In addition to the professional attitude and high quality, we value transparency and partnership in cooperation.

Building trust between the client and our team is a key to establishing a satisfying and value-generating business relationships.

Helena Beszterda

Customer Success Manager in the IT industry

Our customers appreciate being able to benefit from ongoing system support with the same ServiceNow partner who carried out the original platform implementation or their further development projects.

Thanks to this, they have the confidence that their ServiceNow platform is handled by experts embedded in their business context, who have access to the implementation history or were involved in the previous projects.

At SPOC, this approach allows us to better understand and respond to various customer needs, both daily and long-term.

Is it for you?

These scenarios sound familiar? 

Try ServiceNow Support to: 

Solve malfunctions

You wish to protect your platform from unexpected malfunctions and rely on a trustworthy partner ready to support you in solving burning cases.

Get technical advice

You’re searching for a professional technical advisory regarding the platform’s functionalities and an external expert who would assess your plans and ideas.

Stay updated

You need to keep your platform upgraded and updated in order to provide yourselves with the most recent functionalities and a bug-free environment.

Monitor performance

You wish to constantly monitor the condition of your platform’s environment and prepare the roadmap for its further optimization.

Delegate tasks

You need to reduce the amount of operational and administrative work by delegating it to a qualified external team.

Increase efficiency

You’re heading to maximizing the platform’s performance and increasing its efficiency in day-to-day operations.

Load more

Extend coverage

You’re planning to constantly increase the platform’s coverage and wish to implement it in the organization’s new areas and departments.

Get resources

You need the support of experienced specialists in ensuring the platform’s service and maintenance since you’re planning to outsource specified activities.

Find a reliable partner

You want to start cooperation with a reliable and trustworthy partner that would take care of your platform holistically and in the long term.

Contact us

Let us support your platform

Incident Mangement

Change Management

Service Catalog

Upgrades

Technical Advisory

Fix and prevent malfunctions

This process helps to mitigate the risks and consequences of potential malfunctions in your environment. As a supplement to the service, we deliver it together with SLA. In case of critical incidents, we may also propose the 24/7 on-call service , so you can have the guarantee of safety and service continuity.

Value-bringing solutions

If your goal is to implement new functionalities or to extend your platform’s capabilities , our ServiceNow experts are at your disposal. Thanks to them, your platform will always be updated and maintained in line with the recent business and technology trends. Moreover, we will proactively provide you with advice on your ideas for further platform development.

Benefit from outsourcing

With us, you can outsource your processes and delegate them to be covered by our team . We are prepared to handle the excess of your administrative tasks, so you can stay more productive on performing more strategic actions . Along with this, you can cooperate with our experts on covering demanding areas without building an internal specialized team.

Keep your platform up to date

With the ServiceNow Support service, you get access to the most recent functionalities and patches offered by the platform. We will lead you through the upgrading process and take over implementation, development, testing, communication and administrative tasks. Thanks to this, your platform will be always updated in line with ServiceNow best practices.

Solve challenging issues

We will help you to solve the most challenging technical issues and translate business needs into the IT language. We will identify your needs and guide you towards the right direction for further development, considering the specifics of your industry and business environment. We will also support you in increasing efficiency and upgrading UX.

Incident Mangement

Fix and prevent malfunctions

This process helps to mitigate the risks and consequences of potential malfunctions in your environment. As a supplement to the service, we deliver it together with SLA. In case of critical incidents, we may also propose the 24/7 on-call service , so you can have the guarantee of safety and service continuity.

Change Management

Value-bringing solutions

If your goal is to implement new functionalities or to extend your platform’s capabilities , our ServiceNow experts are at your disposal. Thanks to them, your platform will always be updated and maintained in line with the recent business and technology trends. Moreover, we will proactively provide you with advice on your ideas for further platform development.

Service Catalog

Benefit from outsourcing

With us, you can outsource your processes and delegate them to be covered by our team . We are prepared to handle the excess of your administrative tasks, so you can stay more productive on performing more strategic actions . Along with this, you can cooperate with our experts on covering demanding areas without building an internal specialized team.

Upgrades

Keep your platform up to date

With the ServiceNow Support service, you get access to the most recent functionalities and patches offered by the platform. We will lead you through the upgrading process and take over implementation, development, testing, communication and administrative tasks. Thanks to this, your platform will be always updated in line with ServiceNow best practices.

Technical Advisory

Solve challenging issues

We will help you to solve the most challenging technical issues and translate business needs into the IT language. We will identify your needs and guide you towards the right direction for further development, considering the specifics of your industry and business environment. We will also support you in increasing efficiency and upgrading UX.

In need of  ServiceNow support?
Here’s what you get:

Maintenance & Development team, always ready to provide you with support, also beyond working hours.

Service Delivery Manager as a single point of contact, always aware of your needs and able to ensure business consistency of the service.

Business agility and power of careful analysis prior to any platform-related operations.

Cooperation on a regular basis and  providing you with regular updates and follow-ups.

Safe and seamless onboarding with an undisturbed knowledge transfer.

Access to industry best practices and expertise of ServiceNow specialists.

Receive support from top ServiceNow experts

Always keep your platform secure and updated

No more mysteries in ServiceNow

Reach out to us