Aim for excellence in the performance of your ServiceNow platform
No matter if you need to fix malfunctions or extend functionality, we’re here to keep your platform updated and upgraded
Maintenance & Development team ensures comprehensive support while aiming towards a constant platform improvement and development.
In addition to the professional attitude and high quality, we value transparency and partnership in cooperation.
Building trust between the client and our team is a key to establishing a satisfying and value-generating business relationships.
Our customers appreciate being able to benefit from ongoing system support with the same ServiceNow partner who carried out the original platform implementation or their further development projects.
Thanks to this, they have the confidence that their ServiceNow platform is handled by experts embedded in their business context, who have access to the implementation history or were involved in the previous projects.
At SPOC, this approach allows us to better understand and respond to various customer needs, both daily and long-term.
Milena Szklarska-Behlke
Maintenance & Development Operations Manager
Marcin Tyburski
Chief Executive Officer
Milena Szklarska-Behlke
Maintenance & Development Operations Manager
Maintenance & Development team ensures comprehensive support while aiming towards a constant platform improvement and development.
In addition to the professional attitude and high quality, we value transparency and partnership in cooperation.
Building trust between the client and our team is a key to establishing a satisfying and value-generating business relationships.
Marcin Tyburski
Chief Executive Officer
Our customers appreciate being able to benefit from ongoing system support with the same ServiceNow partner who carried out the original platform implementation or their further development projects.
Thanks to this, they have the confidence that their ServiceNow platform is handled by experts embedded in their business context, who have access to the implementation history or were involved in the previous projects.
At SPOC, this approach allows us to better understand and respond to various customer needs, both daily and long-term.
Try ServiceNow Support to:
You wish to protect your platform from unexpected malfunctions and rely on a trustworthy partner ready to support you in solving burning cases.
You’re searching for a professional technical advisory regarding the platform’s functionalities and an external expert who would assess your plans and ideas.
You need to keep your platform upgraded and updated in order to provide yourselves with the most recent functionalities and a bug-free environment.
You wish to constantly monitor the condition of your platform’s environment and prepare the roadmap for its further optimization.
You need to reduce the amount of operational and administrative work by delegating it to a qualified external team.
You’re heading to maximizing the platform’s performance and increasing its efficiency in day-to-day operations.
Load more
You’re planning to constantly increase the platform’s coverage and wish to implement it in the organization’s new areas and departments.
You need the support of experienced specialists in ensuring the platform’s service and maintenance since you’re planning to outsource specified activities.
You want to start cooperation with a reliable and trustworthy partner that would take care of your platform holistically and in the long term.
Incident Mangement
Change Management
Service Catalog
Upgrades
Technical Advisory
Fix and prevent malfunctions
This process helps to mitigate the risks and consequences of potential malfunctions in your environment. As a supplement to the service, we deliver it together with SLA. In case of critical incidents, we may also propose the 24/7 on-call service , so you can have the guarantee of safety and service continuity.
Value-bringing solutions
If your goal is to implement new functionalities or to extend your platform’s capabilities , our ServiceNow experts are at your disposal. Thanks to them, your platform will always be updated and maintained in line with the recent business and technology trends. Moreover, we will proactively provide you with advice on your ideas for further platform development.
Benefit from outsourcing
With us, you can outsource your processes and delegate them to be covered by our team . We are prepared to handle the excess of your administrative tasks, so you can stay more productive on performing more strategic actions . Along with this, you can cooperate with our experts on covering demanding areas without building an internal specialized team.
Keep your platform up to date
With the ServiceNow Support service, you get access to the most recent functionalities and patches offered by the platform. We will lead you through the upgrading process and take over implementation, development, testing, communication and administrative tasks. Thanks to this, your platform will be always updated in line with ServiceNow best practices.
Solve challenging issues
We will help you to solve the most challenging technical issues and translate business needs into the IT language. We will identify your needs and guide you towards the right direction for further development, considering the specifics of your industry and business environment. We will also support you in increasing efficiency and upgrading UX.
Incident Mangement
Fix and prevent malfunctions
This process helps to mitigate the risks and consequences of potential malfunctions in your environment. As a supplement to the service, we deliver it together with SLA. In case of critical incidents, we may also propose the 24/7 on-call service , so you can have the guarantee of safety and service continuity.
Change Management
Value-bringing solutions
If your goal is to implement new functionalities or to extend your platform’s capabilities , our ServiceNow experts are at your disposal. Thanks to them, your platform will always be updated and maintained in line with the recent business and technology trends. Moreover, we will proactively provide you with advice on your ideas for further platform development.
Service Catalog
Benefit from outsourcing
With us, you can outsource your processes and delegate them to be covered by our team . We are prepared to handle the excess of your administrative tasks, so you can stay more productive on performing more strategic actions . Along with this, you can cooperate with our experts on covering demanding areas without building an internal specialized team.
Upgrades
Keep your platform up to date
With the ServiceNow Support service, you get access to the most recent functionalities and patches offered by the platform. We will lead you through the upgrading process and take over implementation, development, testing, communication and administrative tasks. Thanks to this, your platform will be always updated in line with ServiceNow best practices.
Technical Advisory
Solve challenging issues
We will help you to solve the most challenging technical issues and translate business needs into the IT language. We will identify your needs and guide you towards the right direction for further development, considering the specifics of your industry and business environment. We will also support you in increasing efficiency and upgrading UX.
Maintenance & Development team, always ready to provide you with support, also beyond working hours.
Service Delivery Manager as a single point of contact, always aware of your needs and able to ensure business consistency of the service.
Business agility and power of careful analysis prior to any platform-related operations.
Cooperation on a regular basis and providing you with regular updates and follow-ups.
Safe and seamless onboarding with an undisturbed knowledge transfer.
Access to industry best practices and expertise of ServiceNow specialists.
Always keep your platform secure and updated
Reach out to us.
SPOC S.A.
