Our ServiceNow Maintenance & Development are the range of services to provide your organization with 24/7 platform support. It is meant to immediately fix urgent problems and reduce their impact on users’ activity at any time.
With 15 Maintenance & Development experts on our team, today we offer you:
Incident resolution – to remove system failures,
Change request implementation – to add a new feature that meets customer’s requirements,
Service request configuration – to handle simple, repeatable activities, and more,
Technical consulting – to enable you to make aware development decisions for your instance,
Process modelling – to implement processes fully adapted to your industry and business needs,
Operation plans – to best answer your organizations’ needs and keep you up to date with the project timeline,
ServiceNow Platform upgrades – to update your instance to the newest platform releases,
Technical documentation & manuals – to instruct you so you can make the most of your instance,
Integrations with external tools, that include:
Issues resolution – to fix issues incoming on an ongoing basis or to fix third-party integration misfunctions,
Functionality enrichment – to add new features to an existing integration.
24/7 ServiceNow Support and how it works
Our Maintenance & Development services are addressed to all the organizations whose ServiceNow instance was developed either by us, by own resources, or by other ServiceNow Partner.
To ensure maximum efficiency and transparency of support, our service covers:
24/7 support for customer’s escalations,
Defined processes to help us and our customers handle different types of tickets, e.g. Incident Management, Change Management, Release Management),
Integration with customer’s instance to instantly act upon urgencies assigned to our Maintenance & Development team,
Monthly or weekly meetings to keep our customer updated, as frequently as the project and the customer require,
Change Management and Release Management processes, run in cooperation with our QA Team and including code reviews,
Action plan prepared at the beginning of work to ensure timely execution.
All of which we can additionally enhance by:
Preparation of impact and risk analysis,
Preparation of fixes to the issues identified, followed by the upgrade of your instance according to the best practices – so as a result you get process adjusted to your needs,
Training from our tools – so you and your team are able to implement changes and resolve incidents, in a user-friendly integrated environment.
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