For incident management, change management, etc.
For service capturing and mapping.
For portfolio investments.
For customer service and communication management.
For HR processes and communications.
The configuration in the vast majority of the cases includes data feeding (users, groups), and setup of forms and notifications, etc. It rarely includes any form of customization.
When your business has certain requirements which are not fulfilled by a ready-made application, this is where customization comes to play. We can modify almost any behavior (e.g. logic, workflows) or the application look & feel (change of application layout, preparation of additional screens) to suit your needs.
Discuss your project