ServiceNow implementation

ServiceNow offers tens of ready-made applications like:

IT Service Management

For incident management, change management, etc.

IT Operation Management

For service capturing and mapping.

IT Business Management

For portfolio investments.

Customer Service Management

For customer service and communication management.

HR Service Delivery

For HR processes and communications.

Yet before they can be operationally used, they require either configuration or customization.

ServiceNow configuration & customization

The configuration in the vast majority of the cases includes data feeding (users, groups), and setup of forms and notifications, etc. It rarely includes any form of customization.

When your business has certain requirements which are not fulfilled by a ready-made application, this is where customization comes to play. We can modify almost any behavior (e.g. logic, workflows) or the application look & feel (change of application layout, preparation of additional screens) to suit your needs.

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