ServiceNow Custom apps

As an open solution, ServiceNow can address almost any need of your business, sky is the limit! You should consider development of a custom application when:

  • There is no ready-made app available on the ServiceNow Platform,
  • A ready-made app available requires deep modification taking more time than development of a new one from scratch,
  • Apps available on the ServiceNow store don’t meet your needs.

In such cases you need a team which can turn your idea into a working ServiceNow application.

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ServiceNow custom apps
- development process

The creation of a custom ServiceNow application for your organization takes place in 5 steps.

Step 1
Definition of your goals

It all starts with the definition of the business objectives, roles and processes. Your organization can do it on its own, or we can take an active part in this process – which is recommended because it allows us to understand your business environment and fully answer your needs.

Step 2
Collection of your requirements

Based on the defined above, we run workshops with the customer (business stakeholders, potential end users) to capture requirements and ensure a smooth transition into the final product.

Step 3
Development of your app prototype

The requirements captured in the step 2 are the foundation for the development of an app prototype. This step involves UX design (find out more here) and UI design (find out more here) to prepare mockups. If needed, we can even perform usability testing (find out more here) with your users.

Step 4
Development of your custom app

Based on the mockups we start iterative development of your custom app. Each iteration usually takes 2 weeks and is finished with the demonstration of progress and collection of your feedback. This lies foundations for further iterations and allows us to make sure your requirements and idea are met.

Step 5
Delivery of your final solution

Your app is ready for use, compliant with your requirements.


The first impression can be created only once. We may ensure that your go live is successful not only from technical perspective, but from marketing one as well. We can:

  • Train your end users,
  • Prepare marketing communication for your employees,
  • Maintain.
Check apps we developed

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