The Software Asset Management training is run in a case study-based format, featuring the aspects necessary to implement ServiceNow Software Asset Management suite in your organization. You go through the suite components, features available and reporting capabilities.
Getting quality software installations data:
It is really needed to migrate software installations data from Software Instances table,
Refresh processor definition – what does it really do and how important is it,
ServiceNow Discovery – what software installations does it discover and how to configure it,
File Based Discovery – when is it useful and how to enable it,
SCCM – how to use it to get a delta of software products installed and software products uninstalled on all devices,
How to handle multiple software installations of the same software product at the same device,
How to handle software installations being detected on retired or stolen computers,
Why should one be careful with manual Discovery Models normalization,
Software Installations data clean-up – when is it needed and what does it ruin,
Adobe integration – what data will be received and what work will be left to do manually.
On the road to compliant position
How to well handle software entitlements creation having no Publisher Part Number,
Can Upgrade / Downgrade rights be being added automatically,
When and how to create a custom license metric,
How can one automate creation of users / devices allocations,
How to well and easily track software products being already configured in SAM (tips for licensable and not licensable software products),
How to check if a software model works correctly and what to do if it doesn’t,
How to get access to remediation options for any software installation one would need to,
How to find and handle purchase rights allocated to inactive users.
Few other tips and tricks:
Implementing Software Request and Software Sourcing – which OOB aspects will most probably need to be customized,
Reporting for SAM Admin – what data really matters and where to find it,
Reporting for software products owners – what to show and how to configure it easily.
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