For whom: Fullfiller, Admin, Developer, Business Stakeholder, Process Manager / Process Owner

Format: ONLINE

Duration: 2 days

Price: 3.990 PLN net

Expert ServiceNow Trainings


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The Reporting training guides you through basic, intermediate and advanced reporting capabilities within ServiceNow Platform, so you’are ready to administer all your reports. You familiarize with the ready-made standard reports and their customization options, as well as learn how to structure data and configure custom reports.


Training program

Basic reporting

  • How to structure your data to have meaningful reports (starting with the right architecture),
  • Overview of standard Reporting functionality in ServiceNow / Difference between Reporting and Performance Analytics,
  • Report types overview – which reports are good for which types of data,
  • Creating a standard Report:
    • Source data,
    • Layout,
    • Grouping and filtering,
    • Appearance.
  • Administering a Report:
    • Saving,
    • Publishing,
    • Sharing Reports,
    • Restricting access to Reports.
  • Adding Reports to Homepages or Dashboards,
  • Editing existing Reports,
  • Ad-hoc reports from List view and Exporting Reports.

Intermediate reporting

  • Using Data Sources – reusability, creating Reports with multiple Data Sources,
  • Using Data Ranges to group data on Report into “buckets”,
  • Scheduled Reports – set up and distribution to users,
  • Creating Report Drilldown views,
  • Reporting on Catalog Variables,
  • Using the Interactive Analysis tool to create ad-hoc dashboards,
  • Activating Report widget and adding Reports to Service Portal,
  • Working with Responsive Dashboards / Converting Homepages to Dashboards / Configuring and restricting access to Responsive Dashboards.

Advanced reporting

  • Joining tables / creating Database Views to create Reports,
  • Reporting on Metrics / Configuring Metrics / Creating custom Metric calculation logic,
  • Custom Reports:
    • HighCharts library,
    • Scripting an example Custom Report,
    • Adding dynamic Filters and Drilldowns,
    • Linking Custom Report to other Custom Reports,
    • Adding the Custom Report to a UI Page or to a Portal Page.
  • Calendar report type – configuring, usage,
  • Map report type – configuring, adding to Dashboard, usage.