Reporting

For whom: Fullfiller, Admin, Developer, Business Stakeholder, Process Manager / Process Owner

Format: ONLINE

Duration: 2 days

Price: 3.990 PLN net

Expert ServiceNow Trainings

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The Reporting training guides you through basic, intermediate and advanced reporting capabilities within ServiceNow Platform, so you’are ready to administer all your reports. You familiarize with the ready-made standard reports and their customization options, as well as learn how to structure data and configure custom reports.

Training program

Basic reporting

• How to structure your data to have meaningful reports (starting with the right architecture),
• Overview of standard Reporting functionality in ServiceNow / Difference between Reporting and Performance Analytics,
• Report types overview – which reports are good for which types of data,
• Creating a standard Report:
  • Source data,
  • Layout,
  • Grouping and filtering,
  • Appearance.
• Administering a Report:
  • Saving,
  • Publishing,
  • Sharing Reports,
  • Restricting access to Reports.
• Adding Reports to Homepages or Dashboards,
• Editing existing Reports,
• Ad-hoc reports from List view and Exporting Reports.

Intermediate reporting

• Using Data Sources – reusability, creating Reports with multiple Data Sources,
• Using Data Ranges to group data on Report into “buckets”,
• Scheduled Reports – set up and distribution to users,
• Creating Report Drilldown views,
• Reporting on Catalog Variables,
• Using the Interactive Analysis tool to create ad-hoc dashboards,
• Activating Report widget and adding Reports to Service Portal,
• Working with Responsive Dashboards / Converting Homepages to Dashboards / Configuring and restricting access to Responsive Dashboards.

Advanced reporting

• Joining tables / creating Database Views to create Reports,
• Reporting on Metrics / Configuring Metrics / Creating custom Metric calculation logic,
• Custom Reports:
  • HighCharts library,
  • Scripting an example Custom Report,
  • Adding dynamic Filters and Drilldowns,
  • Linking Custom Report to other Custom Reports,
  • Adding the Custom Report to a UI Page or to a Portal Page.
• Calendar report type – configuring, usage,
• Map report type – configuring, adding to Dashboard, usage.