Integrations Best Practices

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Integrations Best Practices


For whom: Admin, Developer

Format: ONLINE

Duration: 2 days

Price: 3.990 PLN net

Expert ServiceNow Trainings

 

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Integrations best practices is a hands-on training where you create a few ServiceNow integrations (Inbound/Outbound), using different types of protocols. As a result you will learn how to exchange data between systems, as well as how to map these data to meet business requirements and automate business processes.

 

Training program


  • Introduction – a few words about Integrations,
  • How to create email integration:
    • Basic emails flow in the ServiceNow and platform architecture,
    • How the platform process incoming emails,
    • How to use inbound actions Inbound Actions,
    • Inbound actions – review types and actions.
  • How to upload data from exernal file:
    • How looks importing data on the instance,
    • Supported types of files,
    • Using Data Sources and Imports Sets,
    • How to create basic Transform maps to appropriate map and validate data,
    • Create Integration with FTP server to upload data form external source,
    • Using Scheduled Import to upload data automatically to the system.
  • Introduction to Integrations:
    • A few words about REST technology,
    • A few words about REST technology,
    • What are the differences between REST and SOAP approach,
    • Reminder about HTTP protocols (range and meaning),
    • What type of data should be used – JSON or XML,
    • Possible ways of authentication,
    • Validate data and handling with errors.
  • SOAP Integration:
    • How to create SOAP Inbound Web Services,
    • Creating project using SOAP Inbound Web Services,
    • How to create SOAP Outbound Web Services,
    • Creating project using SOAP Outbound Web Services,
    • SOAP implementation – how can you test your solution,
    • What offer ServiceNow Out of the box in terms of SOAP.
  • REST:
    • How to create REST Inbound Web Services,
    • Creating project using REST Inbound Web Services,
    • How to create REST Outbound Web Services,
    • Creating project using REST Outbound Web Services,
    • REST implementation – how can you test your solution,
    • What offer ServiceNow Out of the box in terms of REST.