ServiceNow Australia Your reports after the upgrade: let’s make sure they work
ServiceNow Australia deprecates Core UI reports and dashboards. Here’s what needs to happen, and how we make sure nothing gets missed.
What’s changing
From Australia (GA May 2026), Core UI reports and dashboards stop receiving fixes and updates. They won’t break on day one, but they will silently degrade. Most organizations don’t have a full picture of how many reports their teams depend on daily.
In practice, most teams underestimate the scope — hidden dependencies, undocumented reports, complex assets that break silently on migration. We’ve done this before. We know exactly where it goes wrong.
What You Should Do
How SPOC Makes It Smooth
1. Run a full reporting inventory
Query the sys_report table and cross-reference homepages, portal pages, and scheduled jobs to find all embedded Core UI assets.
We know your instance already
No lengthy discovery. We go straight to what matters and move fast.
2. Classify by usage & criticality
Sort by last run date. Flag orphaned reports (no owner). Decide what’s business-critical, what’s stale, and what’s safe to retire.
Quick Assessment & Action Plan
Full inventory, risk classification, prioritized plan. You decide next steps with complete information.
3. Activate Migration Center & migrate
Enable the Platform Analytics Migration Center plugin and run the automated migration. Review the output log — not everything migrates cleanly.
We handle the hard parts
Complex redesigns, broken dependencies, scheduled reports — done right and tested on sub-prod before touching production.
4. Redesign complex reports manually
Pivots, calculated fields, and some chart types need to be rebuilt natively in Platform Analytics. Often more work than expected.
We teach Platform Analytics
Your admins leave trained and independent — not reliant on us for every future report request.
5. Validate, clean up & build for the future
Side-by-side UAT, retire old assets, set governance rules, and make sure your team knows Platform Analytics going forward.
Zero surprises on go-live day
UAT sign-off, governance handover, clean platform — ready for Australia and every upgrade after it.
Our Delivery Approach
Kick-off
Align scope, sub-prod access
Assessment
2-3 days · full inventory
Migration
Scoped per customer
UAT
Side-by-side sign-off
Training
Platform Analytics enablement
Go-Live
Promote to prod · handover
Ready to get ahead of this?
30 minutes is all it takes — we’ll scope it together and move fast.
