Customer Service Management

Best-in-class solution for your customer service

Improve your customer experience

Professional CSM in ServiceNow can transform customer service from a cost center to a revenue generator, improving customer loyalty and retention and ultimately driving business growth.

IS IT FOR YOU?

These scenarios sound familiar?

Try ServiceNow Customer Service Management to:

Enhance overall customer experience

You want to turn every interaction into a positive experience, whether it’s a purchase, a support call, or a simple inquiry.

Provide customers with quick solutions

You wish to meet your customers’ expectations for fast, reliable service keeping still the highest customer service quality.

Improve processes

You see the need to optimize your operations and minimize delays, errors, and costs by applying streamlined workflows.

Automate your services

You want to save money by automating routine tasks and services and providing your customers with consistent and timely support.

Increase agent productivity

You would like to empower your agents with the tools, insights, and support they need to excel in their roles.

Scale up your growth

You wish to expand your business without compromising on quality or efficiency, having a scalable and flexible CSM solution that can adapt to your changing needs and requirements.

Measure performance

You need to track and analyze your performance metrics, such as response times, resolution rates, and customer satisfaction, with real-time dashboards and reports to make informed decisions.

Improve the collaboration between departments

You want to break down silos and enable cross-functional collaboration so your teams can work seamlessly and effectively.

Build an omnichannel experience

You see the potential of an omnichannel approach that gives your customers a seamless, consistent, and personalized experience across all channels.

Are these situations challenging to your business?

Try ServiceNow Customer Service Management

Optimally configured Customer Service Management allows us to achieve greater clarity, professionalism, and simplicity, positively impacting overall performance and success.

When it comes to being customer-oriented, there’s no better solution than a well-designed CSM.

Implementing ServiceNow Customer Service Management improves the speed and ease of customers.

It provides agents with valuable insights that enable better decision-making and higher productivity.

With customizable features and case sorting capabilities, you can tailor the CSM to your client’s specific needs, ensuring the best possible experience.

Karol Skałowski

Karol has experience in advising and providing consultancies to clients regarding process mapping, analysis, and automation. In SPOC, as Technical Consultant, working on various stages of ServiceNow implementation of products including Customer Service Management and Custom Applications. Focused on understanding clients’ needs will solve any problem and create the required business value.

Piotr Górnikiewicz

Business Development Manager specializes in Service Management and IT Operations Management