Operating Model
Deep Dive
Gain a clear view of how your operating model works today, what is limiting
its effectiveness, and what the right target state should be
A clearer starting point for transformation
Transformation creates the greatest value when it is built on a clear understanding of how the organization operates as a whole.
As businesses grow, processes, systems, data, and responsibilities become increasingly interconnected. Operating Model Deep Dive helps bring structure to that complexity by showing how the different parts of the operating model work together today, where stronger alignment is needed, and what target model will best support future growth.
Rather than starting with tools or isolated initiatives, it creates the strategic foundation for decisions that are better aligned, better sequenced, and easier to scale.
Architecture Assessment & Transformation Blueprint
Operating Model Deep Dive combines current-state diagnosis with the design of a future operating model across data, processes, architecture, and integrations — followed by a clear transformation roadmap.
It is designed for organizations that want to move forward with greater clarity, stronger alignment, and a more structured foundation for change.
Why it matters?
As organizations grow, operating models naturally become more complex. New systems are introduced, processes evolve over time, teams expand, and data flows across more functions and platforms.
At this stage, many organizations face a common challenge: ensuring that all of these elements continue to work together in a consistent, scalable, and well-governed way.
This is where Operating Model Deep Dive creates value.
It helps organizations understand how data, processes, services, architecture, and governance interact across the business — and where there is the greatest opportunity to improve alignment, strengthen control, and support future growth.
Typical challenges may include:
- maintaining consistency across processes, tools, and teams
- improving visibility into relationships between services, assets, and data
- reducing complexity created by disconnected workflows or systems
- creating the right conditions for effective automation
- building a stronger foundation for AI adoption and smarter decision-making
What the assessment covers
We assess the core elements that shape the operating model and determine how effectively they support execution, control, and future change.
Operational data model
Structure, relationships, ownership, and lifecycle of operational data
Workflows and processes
How work moves across teams, systems, and operational layers.
Governance and control
Decision-making structure, compliance mechanisms, and operational control points.
Service and asset relationships
Alignment between services, resources, and CMDB or service model structures.
Integrations and data flows
How systems connect, exchange data, and support execution.
Automation and AI readiness
How prepared the environment is for automation, AI, and advanced orchestration.
How We Work
Current State Review
We review existing processes, tools, and data structures to identify gaps, inconsistencies, duplication, and areas that limit operational clarity.
Data & Architecture Assessment
We assess the current data model and architecture, including its relationships to services and operational resources.
Process & Workflow Analysis
We analyze workflows and processes to evaluate consistency, repeatability, and automation potential.
Tooling & Integration Review
We examine the application landscape, integration points, and data flows across the environment.
Governance & Control Alignment
We assess governance, compliance, and control mechanisms to identify where stronger operational alignment is needed.
Automation & AI Readiness
We evaluate whether data, process, and architecture foundations are sufficient to support automation and AI initiatives.
What you receive
- Architecture Diagnosis Report
A clear view of what works today, what limits effectiveness, and where the operating model loses consistency or control.
- Target Operating Model
A defined future-state model covering architecture, data relationships, and process logic.
- Transformation Roadmap
A practical plan that identifies priorities, quick wins, strategic changes, and recommended sequencing.
- Business Impact View
An executive perspective on where efficiency is lost, where risk emerges, and where the greatest business value can be created.
What this gives your organization
Operating Model Deep Dive helps shift transformation from fragmented improvement efforts to a structured, enterprise-level direction. You gain:
more coherent operating architecture
stronger control over processes and data
better visibility across operational dependencies
clearer basis for investment decisions
stronger foundation for automation and AI
Delivery format
The engagement may include:
- focused workshops
- system and architecture analysis
- review of data structures and relationships
- executive summary and decision support material
The outcome is designed to support both operational teams and leadership stakeholders responsible for shaping transformation priorities.
Talk to our experts
Build the right operating model before scaling change
ServiceNow Excellence at SPOC
For over 15 years, we’ve been helping enterprise clients across Europe achieve maximum ROI from ServiceNow by combining deep expertise with cutting-edge technology consulting. As a reliable ServiceNow Premier Partner, we unlock the full potential of the Now Platform.
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