ServiceNow Consultant (Freelance)
At SPOC, we’re a team of passionate professionals and curious minds dedicated to helping businesses evolve through smart, impactful ServiceNow solutions.
Since 2010, we’ve been a trusted ServiceNow partner, delivering more than 300 successful projects and growing into one of Europe’s leading ServiceNow-focused consultancies.
Briefly about what we do
We specialise in end-to-end digital transformation — from strategic advisory to full implementation — empowering organisations to automate workflows, enhance efficiency, and stay ahead in a rapidly changing world.
At SPOC, we’re not just building a company — we’re cultivating a community driven by our core values: initiative, curiosity, autonomy, and respect. We encourage bold ideas, celebrate every success, and empower our people to make a real impact.
Key Responsibilities
- Delivering implementation and maintenance projects on the ServiceNow platform – designing, building, and optimizing processes and solutions
- Working closely with customers to identify and analyze requirements, ensuring clear alignment with business goals
- Translating business requirements into technical specifications and actionable development tasks
- Preparing and facilitating workshops, trainings, presentations, and consultations, and collecting feedback from stakeholders
- Designing solution architecture using ServiceNow standard components, plugins, and custom functions; advising clients on the optimal technical approach
- Configuring, developing, and testing ServiceNow solutions according to best practices
- Preparing and maintaining technical and customer-facing documentation
- Collaborating closely with internal project teams (Program Managers, Architects, Developers, QA Engineers, etc.)
- Providing technical consulting on activation, configuration, integration, and customization of ServiceNow modules using configuration and scripting where needed
Skills we are looking for
- Experience in process and business analysis, and in the implementation and maintenance of the ServiceNow platform
- Practical programming knowledge of JavaScript, HTML, and CSS
- Experience working within ITIL and/or SCRUM methodology
- ServiceNow System Administrator Certification (required)
- Strong communication skills (spoken and written), comfortable working with both technical and business stakeholders at all levels
- Ability to clarify, structure, and paraphrase requirements, and translate them into technical assessments or designs
- Good command of English and Polish (minimum level B2)
- Team-oriented mindset with the ability to coordinate work across different project phases
- Proactive, solution-oriented approach with focus on improvement and value creation
- Curiosity and willingness to continuously learn and explore new ServiceNow areas
- Strong analytical and problem-solving skills
- Willingness to undertake occasional business travel
What we offer
- Freelance contract
- Work with a prestigious and fastest growing cloud platform in the world
- Development in the area of designing Service Management solutions using cloud computing and SaaS
- We pay for the Delta certificate and one CIS per year
- Gain experience in the design and implementation of IT processes, Enterprise Service Management solutions and project implementation in international teams
- Non-corporate style and hybrid or remote working mode
