ServiceNow System Administration Advanced training allows attendees to receive theoretical knowledge in the form of lectures, combined with best practices and lab works. During the training you complete a series of practical tasks, implementing workflows and enhancements to the ServiceNow instance, that has been in production for approximately 6 to 12 months.
You will learn to
Capture class work in Update Sets to understand their purpose and movement,
Learn how access to data is controlled within the framework of ServiceNow Contextual Security,
Define Reference Qualifiers that direct the right data to the right users at the right time,
Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow,
Coordinate service catalog elements, including user criteria, cart controls, and variables,
Create a Record Producer,
Implement new workflows that use a variety of activities to understand how records are generated from workflows,
Define and use a database view as a report source, consider performance Best Practices, and try security controls that apply to reporting,
Set system controls that direct the right data to the right users at the right time.
Who should attend ServiceNow System Administration Advanced
This course is designed for the ServiceNow administrators and consultants who maintain ServiceNow systems in production, for at least 6-12 months.
Preparation & requirements
ServiceNow Advanced System Administration
Adam Bernaś is our Chief Product Officer, having been with SPOC since its foundation in 2010. A graduate of Warsaw School of Computer Science, has spent in the IT industry roughly 15 years.
An expert in ServiceNow delivery, has been involved in the ServiceNow Platform projects for nearly 10 years now. He has been providing Accredited ServiceNow trainings since 2014 – nearly 50 trainings, 300+ trained professionals using ServiceNow Platform in 100+ organizations, as of today.
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