ServiceNow Fundamentals


ServiceNow Trainings

Trainer: Adam Bernaś

For the time being, all our trainings take place online.

Call us +48 510 747 931 if you have any questions.

ServiceNow Fundamentals is a practice-based training, where attendees participate in real-world, relevant lab exercises. The course features lectures and a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real-world example.


You will learn to

  • Explore lists and forms,
  • Identify the importance of branding and how to apply it to the platform,
  • Add users, groups, and roles,
  • Identify best practices related to task management,
  • Configure notifications,
  • Manage data with: tables, configuration management database / CMDB, import sets,
  • Generate basic reports and familiarize with benefits of performance analytics,
  • Protect the platform data,
  • Work with 2 key process applications on the ServiceNow Platform:
    • Knowledge Base,
    • Service Catalog,
  • Create workflow activities and approvals,
  • Implement Service Level Agreements,
  • Identify various available script types,
  • Upgrade and clone instances and create baseline performance metrics,
  • Capture and move configurations between instances.


Training requirements

The ServiceNow Foundations eLearning course – 6 modules introducing the ServiceNow Platform and interface.


ServiceNow Fundamentals addressees

This course is designed for all users, at all levels of advancement with the ServiceNow Platform, and looking to learn about the fundamental platform features. The training can be run either in Polish or in English.



The training prepares you to take the exam for a ServiceNow Certified System Administrator exam (the exam and its cost is not included in the course and is not compulsory). Following this course, ServiceNow recommends that attendees have at least 2-3 month hands‑on experience with the platform before the certification exam.