Customer experience

Our customer using the ServiceNow solutions developed by SPOC achieved 30% reduction in the onboarding time of a new customer to their service. This result was combined with 93% satisfaction rate of this service, and 70% faster time to delivery than before. All built on and achieved with the ServiceNow Platform.

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70%

Time to delivery turnaround cut

93%

Satisfaction rate boost

30%

Onboarding time cut

How we work

10 years of ServiceNow project delivery equipped us with vast technical and executional know-how. We know the gravity of customer input, and always ensure their high engagement in the delivery process. To achieve it, we follow Agile best practices and use SCRUM, Kanban and other.

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Use cases by business area

Dedicated platform for the management of candidate offering and onboarding processes.

Custom tool incorporating numerous channels into a single communication platform.

ServiceNow based solution for meeting scheduling, integrated with a number of external tools supporting HR processes.

Service Catalog based tool to switch master data management in all locations from multiple files, emails, shared mailboxes to a single system of record.

ServiceNow based app for automation of multi-language support services.

App based on the ServiceNow solution to automate of the incoming orders record and management.

The organizations that decided to use our services and products come from various industries, however, they oftentimes share similar challenges. We help them to efficiently face them, delivering custom-made ServiceNow solutions.

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