Mercer offers consulting and a wide range of research services in the areas of health and benefits, wealth and investments, workforce and careers, as well as mergers and acquisitions.
As a part of the business, the organization provides specialist reports, serving orders placed by clients located globally.
At Mercer, we selected ServiceNow to support our Order Management and Fulfilment processes. In partnership with SPOC, our reliable and efficient ServiceNow partner, we digitized 100% of our Order Management processes in just a few months.
The development required SPOC to use a project management methodology oriented to change management that allowed maximum flexibility
We started from a very high perspective, narrowing the focus with every sprint. After we defined the order management process, we developed a custom solution based on the Service Catalog.
The solution applies other OOTB tools and is integrated with PeopleSoft to equip ServiceNow with user data.