MASTER DATA MANAGEMENT
MASTER DATA MANAGEMENT

MASTER DATA MANAGEMENT


Wella is a manufacturer of hair care solutions. It supplies individuals and hair professionals all over the world via the chain of subsidiaries and distributors. At the time our cooperation, Wella was a part of Procter & Gamble.

We recommend cooperation with SPOC as a partner having vast experience and great knowledge of the ServiceNow system.

Michał Kijanowski,
Senior Master Data Manager at Wella
Challenges

  • Shared mailbox-based master data management,
  • SharePoint-based distributed spreadsheets and text files,
  • Outdated content, files, and an overall data inconsistency and inaccuracy,
  • No workflow to automate particular process stages,
  • Handicapped tracking of changes delaying delivery.
Solutions

We developed a single system of record available to all the users within a single ServiceNow instance.

The Master Data application is a cloud, mobile-friendly solution, compatible with all browsers, with data security being the top priority for the implementation.

It applies the ServiceNow Service Catalog and is integrated with Service Portal.

Benefits

  • Data quality & upload efficiency,
  • Custom up-to-date forms & templates,
  • Transparent automated reporting,
  • Know-how base and guided procedures.