MASTER DATA MANAGEMENT
Wella is a manufacturer of hair care solutions. It supplies individuals and hair professionals all over the world via the chain of subsidiaries and distributors. At the time our cooperation, Wella was a part of Procter & Gamble.
We recommend cooperation with SPOC as a partner having vast experience and great knowledge of the ServiceNow system.
Michał Kijanowski,
Senior Master Data Manager at Wella
Senior Master Data Manager at Wella
Challenges
- Shared mailbox-based master data management,
- SharePoint-based distributed spreadsheets and text files,
- Outdated content, files, and an overall data inconsistency and inaccuracy,
- No workflow to automate particular process stages,
- Handicapped tracking of changes delaying delivery.
Solutions
We developed a single system of record available to all the users within a single ServiceNow instance.
The Master Data application is a cloud, mobile-friendly solution, compatible with all browsers, with data security being the top priority for the implementation.
It applies the ServiceNow Service Catalog and is integrated with Service Portal.
Benefits
- Data quality & upload efficiency,
- Custom up-to-date forms & templates,
- Transparent automated reporting,
- Know-how base and guided procedures.