INTEGRATED COMMUNICATION
INTEGRATED COMMUNICATION

INTEGRATED COMMUNICATION


ALEXANDER MANN SOLUTIONS is a talent acquisition and management company, providing services to 100 blue-chip organizations across over 90 countries.

QUICK FACTS

Set up in 1996 | 4,000+ employees | Operations in 40 languages | 100+ clients

Our aim was to automate helpdesk services and integrate different technologies – both are something our ServiceNow-based communication platform is really good at!

Anita Antosz,
Product Manager at Alexander Mann Solutions
Challenges

  • Multiple communication tools prolonging time to delivery,
  • Slower helpdesk operations,
  • Unoptimized assisting workflows,
  • Less efficient communication processes.
Solutions

Together with AMS we delivered a multi-channel solution based on the ServiceNow Platform. It integrates third-party solutions into one platform that incorporates workflows and a ticketing system. It is built on a domain separated ServiceNow instance, with its own logically separated database for each client, giving:

  • Streamlined processes,
  • Client security through data segregation,
  • Real-time, customizable, and detailed reporting,
  • Automatic logging of tickets in ServiceNow,
  • Embeddable into any client site/social media profile,
  • User-friendly interface.
Benefits

  • Multiple communication tools available within one platform,
  • Each region has its own separated database,
  • Easy access to information,
  • Data security,
  • Fully client-branded.

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