How we addressed it
After recognizing the need for improvement in the visuals and user experience of their Service Portal theme, we stepped in. To understand the existing challenges and identify opportunities for enhancement, we carried out a comprehensive UX audit. It involved a meticulous analysis of the portal, scrutinizing its design, functionality, and user interactions. The outcome was a detailed report encompassing valuable insights and recommendations.
Armed with these insights, Veolia decided to move forward with the next phase: the service portal update. We addressed various aspects of the portal’s design and user experience in this phase. We implemented typography improvements to ensure clear and legible text throughout the portal. We kept stylistic consistency, ensuring the design elements harmonised seamlessly across different sections. Copywriting guidelines were developed to make the portal’s language concise, informative, and user-friendly.
Recognizing the importance of visual communication, we introduced new iconography and guidelines. These visual elements not only added visual appeal but also improved the and intuitiveness of the portal. Accessibility guidelines were also integrated into the update, ensuring that the portal was inclusive and accessible to users with diverse needs.
We brought the envisioned improvements to life, serving as proof of concept and setting a benchmark for future enhancements across other portals.