Volkswagen group case study trainings workshops

ServiceNow workshops for Volkswagen Group Services

Das Auto Service Center

Volkswagen Group Services companies are part of the Volkswagen Group, they support its’ organizations and provide interdisciplinary project solutions. The range of services offered globally is broad and covers such areas as research and development, purchasing, logistics, IT, customer service and quality control. Since the establishment in 2001, Volkswagen Group Services have been developing dynamically. The company’s branches operate in several locations in Germany and in other European countries such as Portugal.

Main goal: expanding ServiceNow competences

Volkswagen Group Services in Poland decided to participate in the ServiceNow workshops to continue learning about the platform and the possibility of automating processes within the organization using cross-system integrations during company projects’ realization.


We took a holistic view of integration from business requirements to technical implementation during two days of productive training. Our starting point was finding ways of defining requirements and expectations in integration projects. After that, we went through the topics related to security and finally put the whole theory into practice. Basic ServiceNow training program covered: 

  • What are Integrations? What is their value? 
  • Different Types of Integrations 
  • Integration Patterns  
  • Integration Tools  
  • How does ServiceNow handle Integrations?  

Our perspective

Adam Bernaś

Our training journey with VW lasts at least 5 years. We’ve been conducting SysAdmin, Platform Foundations, and Advanced Admin classes for different teams, mainly on-site, in Shared Service premises. I recall from these initiatives a group of skilled professionals who actively participated throughout the entire training. It was a pleasure to cooperate and see the results. 

Adam Bernaś

Chief Product Officer at SPOC

Michał Masztalerz

Especially nowadays, in a situation where large companies use many IT systems, integrations give exceptional benefits for the entire company, business, managers and employees. 

Michał Masztalerz

Senior ServiceNow Developer at SPOC

Konrad_Mamica SPOC

Integrations require a solid foundation, goal and recognition of key actors, but when properly set up provide incredible value and flexibility across many systems and processes.

Konrad Mamica

ServiceNow Presales Consultant at SPOC

Chief Product Officer

Senior ServiceNow Developer

ServiceNow Presales Consultant

ServiceNow training program covered: 

Best practices for Integration projects

  • Defining needs and expectations  
  • Recognition of key personas in Integration projects  
  • Deciding on the best Tool for Integration 

And more…

  • Importing data to the ServiceNow platform from a file and external FTP Servers  
  • How to work with Data Sources, Import Sets and Transform Maps  
  • Discussion about Data Source types  
  • Scheduled Data Import  
  • High-level review of Email flow on ServiceNow platform, including Inbound Actions

ServiceNow benefits for Volkswagen Group Services

Possibility to automate processes using System Integration

Quick access to data from the ServiceNow level and data consistency  

Building complex workflows with data exchange  

Eliminates the need for data stores and management

Company operational and cost efficiencies

Security and Scalability  

What does the client say?

The Service Portal training was conducted at a high level, both in terms of content and organization. The lecturer showed great commitment and the ability to transfer knowledge in an understandable way to all the participants. The friendly atmosphere was a bonus. I’m pleased to recommend SPOC as a reliable contractor of training services in the field of ServiceNow technology.

Agata Szafrańska

IT Project Manager at Volkswagen Group Services Sp. z o. o.