ServiceNow validation proces
To implement the ServiceNow ITSM, Polpharma Biologics chose SPOC as a partner. The main goal was to meet complex pharma industry-related validation and ensure high-quality, holistic testing and required documentation. After the scoping workshops, SPOC prepared a User Requirements Specification document as a key prerequisite for starting the design and delivery phase, launched after the first product workshop. It led to the delivery of all requirements, tests, and documents. SPOC provided the process owners and practitioners as well as the end-user community with the platform training. The SPOC PPM tool supported the creation of content of documents used in the validation process (FS, DS, CS), provided input to traceability matrix (RTM), and generated formal pieces of evidence in the testing process. Once validated, the ServiceNow ATF tool allowed regression testing to support Customer in platform upgrades, new ITSM modules implementation, or creating specialized business applications based on ServiceNow.rnrnThe first release covered platform’s Core Configuration, CMDB and Asset Management, Incident Management, Change Management, Service Portal and Service Catalogue, and Automated Tool Framework areas. The project ended successfully, and Polpharma Biologics is currently working with the ServiceNow platform, planning further developments.