ServiceNow expertise needed
The project covers Sweden and was spread across the entire organisation. The main focus is on onboarding new tools – ServiceNow, replacing a legacy ITSM tool and SAP solution in the ecosystem. SPOC has been involved in this process to carefully analyse the difference between different business units and their ways of working and propose a unified model, streamlining as much as possible. Since there are 3 different teams involved in the integration process (ServiceNow, SAP and Azure), SPOC actively helps coordinate discussions and suggest a best practice approach. ServiceNow-related integrations are just a subset of the more extensive transformation, where more than 300 interfaces are being evaluated. The first step is to get to the right stakeholders and obtain any available documentation on the „as-is”. There is a solid need to minimise the impact on business. SPOC uses a lot of „show and tell” sessions, business process modelling sessions and workshops to understand the specifics of the stakeholders’ work and how to best support them on the platform.