HealthCheck is a service provided by SPOC Maintenance & Development Team. During this project, our automated scripts verified the performance of the SK ID Solutions ServiceNow instance. After accepting the proposed estimate and scope on the instance, the M&D Team performed a manual inspection and ran an automatic assessment. The Customer received a data report in one file, and during an additional session, we discussed the results and explained the impact of the specified elements on the whole instance. Also, we proposed additional workshops to discuss more complex issues. As a result of the project, we fixed problematic notifications and most of the problems related to flows. SPOC M&D proposed new improvements that could be implemented on the customer instance – e.g., Change Management process, ITOM, security improvements.