ServiceNow instance inspection process
After discussing current issues on the ServiceNow instance¨together with Degroof Petercam, we decided to perform both manual and automatic inspections followed by reports. Results of assessment and steps provided in the Action Plan were divided into incidents or changes to be further implemented. Our solutions covered:
- Running our automatic HealthCheck scripts to verify instance performance. HealthCheck is a SPOC Maintenance & Development Team service that verifies the ServiceNow instance performance
- Manual inspection performed by the M&D developer to, among others, make a licenses analysis and propose additional ServiceNow features that could be useful for the Customer.
- Health Check performed on the Customer production instance.