Customer Success Manager
Join us to take care of our big clients and to spread the word about our services and the ServiceNow platform.
You’ll be a key player in driving SPOC’s greatness. The team has steadily grown from humble beginnings to become a substantial force in the ServiceNow ecosystem in central Europe. A synergy of professionalism and a relaxed working atmosphere makes SPOC a perfect choice for those looking to move away from a heavily structured working environment.
We’re looking for a Customer Success Manager to ensure the satisfaction of our customers and support SPOC and ServiceNow’s growth globally.
What we offer
- Employment contract or B2B agreement with bonus program,
- Full time engagement,
- Guaranteed training budget as a part of an employment/cooperation agreement,
- Non-corporate style and flat organizational structure,
- Working within harmonious and open minded team (currently over 100 people) of ServiceNow specialists,
- Private health care,
- Multisport/Benefit card.
Responsibilities
- Develop a trusted relationship with international and local SPOC customers,
- Coordinate service delivery to maximum customers satisfaction and value of SPOC services,
- Work closely with customers and SPOC teams, including sales, marketing and delivery,
- Maintain renewals and identify new business opportunities.
Requirements
- Knowledge of service management for Enterprise IT Customers,
- Excellent command of spoken and written Polish and English,
- Prior experience in the software industry,
- Proven record of cooperation with C-level in Enterprise segments,
- Willingness to travel mostly across Europe (about 20% work time),
- Driving license cat. B.
QUESTIONS? Reach out!
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Sylwia KaiserSenior Recruitment Specialist at SPOC |
