Customer Success Manager

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Customer Success Manager


SPOC is one of Europe’s leading independent ServiceNow partners. Join us to take care of our big clients and to spread the word about our services and the ServiceNow platform.

 

You’ll be a key player in driving SPOC’s greatness. The team has steadily grown from humble beginnings to become a substantial force in the ServiceNow ecosystem in central Europe. A synergy of professionalism and a relaxed working atmosphere makes SPOC a perfect choice for those looking to move away from a heavily structured working environment.

 

We’re looking for a Customer Success Manager to ensure the satisfaction of our customers and support SPOC and ServiceNow’s growth globally.

What we offer

  • Employment contract or B2B agreement with bonus program,
  • Full time engagement,
  • Guaranteed training budget as a part of an employment/cooperation agreement,
  • Non-corporate style and flat organizational structure,
  • Working within harmonious and open minded team (currently over 100 people) of ServiceNow specialists,
  • Private health care,
  • Multisport/Benefit card.

Responsibilities

  • Develop a trusted relationship with international and local SPOC customers,
  • Coordinate service delivery to maximum customers satisfaction and value of SPOC services,
  • Work closely with customers and SPOC teams, including sales, marketing and delivery,
  • Maintain renewals and identify new business opportunities.

Requirements

  • Knowledge of service management for Enterprise IT Customers,
  • Excellent command of spoken and written Polish and English,
  • Prior experience in the software industry,
  • Proven record of cooperation with C-level in Enterprise segments,
  • Willingness to travel mostly across Europe (about 20% work time),
  • Driving license cat. B.

QUESTIONS? Reach out!


Sylwia Kaiser will answer your SPOC-related questions

Sylwia Kaiser

Senior Recruitment Specialist at SPOC

+48 510 095 445

sylwia.kaiser@spoc.eu

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