Customer Success Manager

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Customer Success Manager

Join us to take care of our big clients and to spread the word about our services and the ServiceNow platform.

You’ll be a key player in driving SPOC’s greatness. The team has steadily grown from humble beginnings to become a substantial force in the ServiceNow ecosystem in central Europe. A synergy of professionalism and a relaxed working atmosphere makes SPOC a perfect choice for those looking to move away from a heavily structured working environment.

We’re looking for a Customer Success Manager to ensure the satisfaction of our customers and support SPOC and ServiceNow’s growth globally.

What we offer

  • Employment contract or B2B agreement with bonus program,
  • Full time engagement,
  • Guaranteed training budget as a part of an employment/cooperation agreement,
  • Non-corporate style and flat organizational structure,
  • Working within harmonious and open minded team (currently over 100 people) of ServiceNow specialists,
  • Private health care,
  • Multisport/Benefit card.


  • Develop a trusted relationship with international and local SPOC customers,
  • Coordinate service delivery to maximum customers satisfaction and value of SPOC services,
  • Work closely with customers and SPOC teams, including sales, marketing and delivery,
  • Maintain renewals and identify new business opportunities.


  • Knowledge of service management for Enterprise IT Customers,
  • Excellent command of spoken and written Polish and English,
  • Prior experience in the software industry,
  • Proven record of cooperation with C-level in Enterprise segments,
  • Willingness to travel mostly across Europe (about 20% work time),
  • Driving license cat. B.

QUESTIONS? Reach out!

Sylwia Kaiser will answer your SPOC-related questions

Sylwia Kaiser

Senior Recruitment Specialist at SPOC

+48 510 095 445

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