SPOC is an ELITE ServiceNow Partner!

We’ve been involved in the ServiceNow delivery for 10 years, getting promoted to an ELITE ServiceNow partner today!

To be in the Elite ServiceNow Partner segment, a partner needs to meet specific criteria in terms of the go-to-market and offering development maturity. Learn more about these below.

ServiceNow Partner segments

There are 4 maturity segments for ServiceNow partners to go through, going top-down:

  1. Global Elite (our next milestone to reach)
  2. Elite – SPOC promoted in 2020,
  3. Premier (SPOC promoted in 2017 – at that time this was “a Silver segment”),
  4. Specialist (SPOC promoted in 2016 – at that time this was “a Bronze segment”),
  5. Registered (SPOC joined the ServiceNow Partner Ecosystem in 2010, as a dedicated team in MWT Solutions).

The promotion from the down segments to the top ones takes place gradually, segment by segment. It’s all about:


  • Customer satisfaction – to deliver implementations valuable to customers, who are willing to share their opinion about the cooperation and delivery answering CSAT surveys,
  • Platform training – to get and further expand the platform knowledge with completing certified trainings and exams by all the stakeholders on the partner’s end who take part in the sales, pre-sales, consultancy, and delivery processes (check our results here),

The former is the end result, whereas the latter is the foundation for the success of the go-to-market endeavors.


  • Platform implementations – to gain ServiceNow project delivery expertise and gradually enrich it within the new areas (ITSM, ITOM, ITBM, Security, GRC, HRSD, CSM, App Engine,
  • ServiceNow apps development – to develop applications that successfully undergo ServiceNow certification and from then on are available on the Store.

The assignment to a particular partner segment is a 365-rolling result. Thus it’s a continuous enhancement process – for the benefit of the customer, partner, and the very platform at the end of the day.