ServiceNow IT Service Management for Polpharma Biologics

27 August 2020| 2 min|


Polpharma Biologics is the biggest Polish biopharmaceutical company developing and manufacturing biosimilars and novel biologics.

The company includes, among others, one of the most modern R&D centers in Europe, specializing in biological drugs, which is located in the Gdańsk Science and Technology Park. In autumn, the company is planning to open the largest in Poland and most modern in Europe biotechnological plant, which is located in Duchnice, near Warsaw.

Together with other companies in the group, Polpharma Biologics offers a fully integrated chain of biotech services, from the development of cell lines to the delivery of finished products.

Polpharma Biologics will produce biosimilar drugs on a commercial scale, providing both its own products and contract manufacturing services to industry partners around the world.

About ServiceNow

ServiceNow is a leading supplier of the ITSM software. The platform offered by ServiceNow supports the management of IT services, business operations, customer service, and employee service processes. ServiceNow gives the possibility to use ready-made applications or choose the platform itself as the environment for creating dedicated applications from scratch.

SPOC’s role in the project

SPOC S.A. provides comprehensive ServiceNow services – implementations, support, and training and has the status of Elite Partner. SPOC S.A. will provide and implement ServiceNow IT Service Management based on the ServiceNow best practices. The project will be run by experts with many years of technological and industry experience. The delivery process started in July 2020, with the platform go-live planned for early 2021.

About the implementation

As a part of the project, Polpharma Biologics will implement ITIL processes – including ITSM (in terms of hardware and software management), Incident Management, Change Management, Order Management, Service Catalog, and Self-service Portal. At the same time, users will receive access to ServiceNow both from desktop and via a mobile application. To improve the implementation and validation of the system, automated tests will be used, which will additionally facilitate the platform’s regression tests in the future.

If your organization operates in the validated environment and you’re interested in the process optimization, reach out.