ServiceNow and nearshoring – a powerful means to grow your platform

5 February 2021| 3 min|Dominik Kraśniewski - Head of Delivery, Helena Beszterda - Customer Success Manager


Outsourcing – the new trend

Many companies decide to outsource the ServiceNow development to other entities. The decision is dictated by the lack of in-house expertise or resources to handle the transition.

Nearshoring ServiceNow contractors are in the same time zone as your company, and they share a similar cultural background, which helps avoid misunderstandings. A high level of expertise, closeness, and good price-quality ratio are only some of the reasons why companies consider nearshoring more and more to introduce ServiceNow.

Nearshoring advantages

No matter how good your internal IT team is, the specialized software development firms know the platform inside out. Their high-level technological skills, combined with business knowledge and fast implementation, guarantee a seamless experience and a smooth workflow behind. Nearshoring provides you with the best specialists in the part of the world you live in, close to you physically and from the cultural point of view. Thanks to the geographical proximity, you get high availability and on-time responses, minimizing the risk of delays and misunderstandings.

Contrary to the in-house teams that know your company’s ins and outs, the outsourced ServiceNow team doesn’t have that knowledge at the beginning. But its strength is their platform expertise that supports the in-house team in applying the ServiceNow solution. Hiring an external company and outsourcing their talents appear to be much more cost-effective, and spare you thinking about salaries, hardware and software costs, maintenance, and cloud services.

Doing it with the right neighboring countries allows you to choose the most economical option with the best quality, which in some cases matches or even beats the quality of onshore peers. What’s worth adding, if you decide to hire a vendor, they are also responsible for onboarding and training of ServiceNow specialists and they handle impediments following from employee rotation – whereas you and your teams focus on business.

Investing in ServiceNow nearshoring not only leverages a readily scalable solution but also expands and adjusts to your business needs as it grows. In this article you’ll find a comparison of compare nearshoring, onshoring, and offshoring.

Outsourcing formats

There are different ways to approach nearshoring. Based on our experience, we offer two approaches to our clients: team outsourcing and augmented staffing.

Team outsourcing

In team outsourcing, you get a fully dedicated team of developers, testers, analysts, SCRUM master, and/or Project Manager (PM). Our experts can work with you both remotely and onsite, depending on your needs and expectations. It is a perfect solution when you need a full project team permanently, with an end-to-end Now Platform delivery and execution. Our PM or SCRUM master is in charge, and his responsibility is to drive the agile delivery, provide forecasts and reports, managing the resources.

Augmented staffing

Choosing augmented staffing, you are in charge of the project management, whereas our specialists support you in the delivery process. You choose the specialization(s) in which we support your teams, and if they join your project onsite or remotely, full-time, part-time, and for how long you need our support. Augmented staffing is a perfect choice when you need one or a couple of specialists to reinforce your in-house team who handle system architecture, quality assurance, and/or testing.

What our customers say

There is no better way to understand if ServiceNow nearshoring is right for you than through the experience of other companies. After interviews with our customers, we spotted the reasons behind their choice of a nearshoring company, like ours. As a result, we have learned that they valued the most:

  • Seamless internal team extension,
  • Engaged/committed team members,
  • Professionalism, proactivity, efficiency,
  • Partnership,
  • Clear cooperation rules,
  • Efficient communication and addressing needs,
  • Positive attitude,
  • Optimal combination of cost, capability, and size.

81 % of our customers admitted that they have been searching for ServiceNow nearshoring services to grow and enable their internal teams to focus on more creative tasks. More than half told us that they treat the ServiceNow partner not as a development house, but as a transformation enabler.

First-hand testimonials

Having worked for such a long time, since the very beginning we’ve been building personal relations based on trust and common understanding with every person from the SPOC team. You’re not vendors/suppliers – you’re an invaluable extension of our team.

Waste, water & energy management company

Absolute professionalism, competence, knowledge – I have no doubts that SPOC is a good and recommendable partner.

Global Talent Acquisition and Management company

Why have we chosen SPOC? We worked with other partners for IT helpdesk staff, and we wanted to enhance IT and expand outside into other non-IT areas. We wanted to increase the development team and find more long-term partners to secure ServiceNow developments and boost our resilience to external factors.

Global Management Consulting company

If you want to know more, we are happy to help as your potential ServiceNow partner and advisor. Drop us a line.