ServiceNow workshops for Volkswagen Group Services
Das Auto Service Center
Volkswagen Group Services companies are part of the Volkswagen Group, they support its’ organizations and provide interdisciplinary project solutions. The range of services offered globally is broad and covers such areas as research and development, purchasing, logistics, IT, customer service and quality control. Since the establishment in 2001, Volkswagen Group Services have been developing dynamically. The company’s branches operate in several locations in Germany and in other European countries such as Portugal.
Main goal: expanding ServiceNow competences
Volkswagen Group Services in Poland decided to participate in the ServiceNow workshops to continue learning about the platform and the possibility of automating processes within the organization using cross-system integrations during company projects’ realization.
We took a holistic view of integration from business requirements to technical implementation during two days of productive training. Our starting point was finding ways of defining requirements and expectations in integration projects. After that, we went through the topics related to security and finally put the whole theory into practice. Basic ServiceNow training program covered:
- What are Integrations? What is their value?
- Different Types of Integrations
- Integration Patterns
- Integration Tools
- How does ServiceNow handle Integrations?
Our training journey with VW lasts at least 5 years. We’ve been conducting SysAdmin, Platform Foundations, and Advanced Admin classes for different teams, mainly on-site, in Shared Service premises. I recall from these initiatives a group of skilled professionals who actively participated throughout the entire training. It was a pleasure to cooperate and see the results.
Chief Product Officer at SPOC
Especially nowadays, in a situation where large companies use many IT systems, integrations give exceptional benefits for the entire company, business, managers and employees.
Senior ServiceNow Developer at SPOC
Integrations require a solid foundation, goal and recognition of key actors, but when properly set up provide incredible value and flexibility across many systems and processes.
ServiceNow Presales Consultant at SPOC
Chief Product Officer
Senior ServiceNow Developer
ServiceNow Presales Consultant
Best practices for Integration projects
- Defining needs and expectations
- Recognition of key personas in Integration projects
- Deciding on the best Tool for Integration
- Importing data to the ServiceNow platform from a file and external FTP Servers
- How to work with Data Sources, Import Sets and Transform Maps
- Discussion about Data Source types
- Scheduled Data Import
- High-level review of Email flow on ServiceNow platform, including Inbound Actions
Possibility to automate processes using System Integration
Quick access to data from the ServiceNow level and data consistency
Building complex workflows with data exchange
Eliminates the need for data stores and management
Company operational and cost efficiencies
Security and Scalability
The Service Portal training was conducted at a high level, both in terms of content and organization. The lecturer showed great commitment and the ability to transfer knowledge in an understandable way to all the participants. The friendly atmosphere was a bonus. I’m pleased to recommend SPOC as a reliable contractor of training services in the field of ServiceNow technology.
IT Project Manager at Volkswagen Group Services Sp. z o. o.