How to implement ServiceNow Service Management (ITSM) with minimal effort? FastTrack approach.

13 February 2023| 6 min|  Philippe Bruls , Client Director


Are you struggling to implement ITSM within your organization? The SPOC FastTrack method acknowledged by ServiceNow offers a faster and better way to activate a service management solution with minimal effort. Not only does it provide a strong foundation for future growth and scalability, but it also allows you to see the benefits of ITSM right away. 

Why is ITSM implementation so hard?

ITSM implementation brings headaches to many companies due to a lack of resources. With limited staff, budgets, and knowledge, you may need to outsource most of the process to a service provider. The complexity of IT systems and processes can make them difficult to implement.

To face these problems, you need to take a proactive approach. This involves defining your goals, evaluating potential solutions, and preparing a comprehensive strategy before beginning the implementation. Having a team of knowledgeable professionals is also beneficial to help guide the process. It is worth remembering that ITSM implementations involve more than just software installation – they include policies, processes, and organizational change. 

Think of implementing ITSM as climbing Mount Everest. Taking a step-by-step approach may be the best option if your team is not well-experienced or lacks the necessary equipment. There are multiple ways to reach the summit, such as starting at base camp one and taking your time to acclimate (FastTrack) or attempting to reach the top in one go without stopping at the base (full ITSM implementation with customizations). Sounds scary? Don’t worry; keep reading to learn more about your options.

Read about 8 common ITSM implementation pitfalls and how to avoid them

All you need is an out-of-the-box ITSM solution

Implementing ITSM can be a long and challenging process, especially if you have to fulfil many different needs of your users and don’t have the time or resources to dedicate to it. That’s why many companies are turning to out-of-the-box solutions, such as SPOC FastTrack, to improve their IT service management.

An out-of-the-box ITSM solution is a fast, cost-effective, and easy way to get your IT service management up and running quickly. One of the biggest advantages of an out-of-the-box solution is that it does not require a heavy budget investment right away. This makes it an excellent option for companies on a tight budget who want to improve their IT service management.

Another advantage of out-of-the-box solutions is that they are less complex and less complicated to start, making it easy for you to get up and running quickly. This is especially true for companies that don’t have the know-how about coding, as out-of-the-box solutions usually come with a drag-and-drop feature for easy implementation. You don’t have to spend time and resources on customization. This can save your company time and money and allow you to focus on more critical tasks.

Last but not least, the user experience is significantly enhanced, visible through the new Employee Service Center Portal and Csat increases.

What is SPOC FastTrack?

The SPOC FastTrack ITSM solution streamlines IT service management by utilizing best practices recommended by  ServiceNow, saving time, money, and resources while minimizing project risks. It offers complete control, reporting, automation, self-service capabilities, and integrations. Additionally, it comes with added features such as mobile applications for end-users and fulfillers, a knowledge base, out-of-the-box reporting and dashboards for each process, and an agent workspace. The solution is user-friendly and easy to manage, requiring minimal technical knowledge. Training is included in the service, allowing mid-level administrators to take charge of it with ease.

The FastTrack method per ServiceNow recommendation is perfect if your company:

  • Is just starting its digital maturity journey and has a limited budget for ITSM implementation.
  • Is not yet advanced in SaaS usage or Cloud maturity and still relies on siloed systems and excel spreadsheets for company data.
  • Doesn’t need complex solutions and has a reasonable adoption rate for solutions not tailored to specific needs.
  • Is a small to medium-sized business, with employee counts ranging from 50 to 1000.

By investing in the FastTrack solution, you’ll get the foundations of ITSM in place, enabling you to improve and scale your capabilities as your company’s digital maturity journey progresses. With this solution, you’ll be able to manage your IT services more efficiently and effectively and return your investment in ServiceNow right away. Keep in mind that the FastTrack solution may not be suitable for organizations that require more complex solutions or have a very high level of customization needs. 

Read more about SPOC ServiceNow implementation here

ServiceNow ITSM FastTrack is a faster method for companies looking to streamline their IT service management processes out-of-the-box in no time for a minimum budget. It provides a comprehensive set of features that can help small and medium organizations improve their users experience and service delivery efficiency after only 14 weeks of deployment. SPOC as Elite partner of ServiceNow  has many projects  references within the European Institutions with high Csat score. No surprise as SPOC is working on a Fix Fee SOW basis. 

  Philippe Bruls , Client Director

FAQ for out-of-the-box ITSM implementation

How does out-of-the-box ITSM implementation work? 

Answer: Out-of-the-box ITSM implementations are typically based on predefined processes and use templates or configuration wizards to help set up and roll out the solution quickly and easily. The goal is to provide an ITSM solution that is ready to use and can be up and running in less time than it would take to customize a solution from scratch.

What challenges do businesses face when implementing out-of-the-box ITSM implementations? 

Answer: The main challenge businesses face when implementing out-of-the-box ITSM implementations is that the solution may not meet the company’s specific needs. This could result in either the business having to customize the solution or having to look for alternative solutions. Additionally, the implementation process may require more time and resources than expected.

What are the minimum requirements for an out-of-the-box ITSM solution? 

Answer: The minimum requirements for an out-of-the-box ITSM solution typically include having a basic understanding of IT service management and the ability to access and use the solution’s interface. Additionally, you need a budget to buy the subscription or licence to use the solution. It is also important to have a team of people responsible for implementing, maintaining, and administrating the solution.

How to implement ITSM in the shortest time?

Implementing ITSM in the shortest time is possible using an out-of-the-box solution like SPOC FastTrack.

Here are some steps you can take to implement ITSM in the shortest time:

  1. Research and evaluate different ITSM solutions to fit your company’s needs and budget best.
  2. Choose an out-of-the-box solution like SPOC FastTrack, which is pre-configured and ready to use.
  3. Get your team trained to use the solution to make the implementation process go smoothly.
  4. Implement the solution in stages, starting with the most critical and high-priority areas of your IT service management.
  5. Use the solution’s drag-and-drop feature to make the implementation process as straightforward as possible.
  6. Monitor the implementation process closely and adjust as needed to ensure that the solution works as expected.
  7. Continuously measure and evaluate the solution’s performance and make changes to optimize the results.

Effective ITSM implementation explained in 7 steps

ServiceNow FastTrack implementation and ITSM implementations, in general, require a deep understanding of key topics such as meeting business requirements, system architecture, and configuration management to deliver detailed results and meet the needs of ServiceNow customers. Essential knowledge of problem management, major incident management, basic and advanced operations, and key performance indicators are prerequisites for a successful candidate in ITSM implementation. Maintainability and the ability to configure appropriate features are critical to delivering implementation solutions that meet the needs of the business. With the current release functionality and the registration process, ServiceNow FastTrack offers a solid foundation for ITSM implementation success, providing basic features for optimal configuration and support.

Philippe Bruls , Client Director

Get your ITSM in 3 months

By following these steps, you can quickly implement ITSM, allowing you to start managing your IT services more efficiently and effectively immediately. A great advantage of FastTrack is its speed – with a knowledgeable and experienced SPOC team, you will be able to go up and running in just three months. You will get the support needed from the specialists to make sure that the implementation is successful. Remember, you are not alone, you can always get help in evaluating your situation – we’re here to help. Contact us here.