SPOC is an ELITE ServiceNow Partner!

We’ve been involved in the ServiceNow delivery for 10 years, getting promoted to an ELITE ServiceNow partner today!

To be in the Elite ServiceNow Partner segment, a partner needs to meet specific criteria in terms of the go-to-market and offering development maturity. Learn more about these below.

ServiceNow Partner segments

There are 4 maturity segments for ServiceNow partners to go through, going top-down:

  1. Global Elite (our next milestone to reach)
  2. Elite – SPOC promoted in 2020,
  3. Premier (SPOC promoted in 2017 – at that time this was “a Silver segment”),
  4. Specialist (SPOC promoted in 2016 – at that time this was “a Bronze segment”),
  5. Registered (SPOC joined the ServiceNow Partner Ecosystem in 2010, as a dedicated team in MWT Solutions).

The promotion from the down segments to the top ones takes place gradually, segment by segment. It’s all about:


  • Customer satisfaction – to deliver implementations valuable to customers, who are willing to share their opinion about the cooperation and delivery answering CSAT surveys,
  • Platform training – to get and further expand the platform knowledge with completing certified trainings and exams by all the stakeholders on the partner’s end who take part in the sales, pre-sales, consultancy, and delivery processes (check our results here),

The former is the end result, whereas the latter is the foundation for the success of the go-to-market endeavors.


  • Platform implementations – to gain ServiceNow project delivery expertise and gradually enrich it within the new areas (ITSM, ITOM, ITBM, Security, GRC, HRSD, CSM, App Engine,
  • ServiceNow apps development – to develop applications that successfully undergo ServiceNow certification and from then on are available on the Store.

The assignment to a particular partner segment is a 365-rolling result. Thus it’s a continuous enhancement process – for the benefit of the customer, partner, and the very platform at the end of the day.

Digital transformation with ServiceNow

Digital transformation has proved to be the core of business resiliency and continuity in the new normal, and in general. The organizations that had been investing in this area before the COVID-19 outbreak, are way better prepared to mitigate its repercussions, getting an advantage over the peer group that didn’t.

Digital transformation in the new normal

9 in 10 organizations prepare digital transformation plans, however, only 4 in 10 are ready to face their competition. The more digitized the organization, the more market share you gain and the better off you are during the crisis.

The ServiceNow Platform delivers an environment for the transformation of your processes into UX-oriented digital workflows. Defined as the platform of platforms by the ServiceNow CEO – Bill McDermott, it evolved from an ITSM suite to a collaboration-oriented platform for all your teams and departments.

As a comprehensive hub for all your operations, available in the form of intuitive dashboards, ServiceNow caters for:

  • Technological advancement – thanks to Natural Language Processing, Machine Learning, and Predictive Intelligence,
  • 500+ integrations – now you can integrate all the tools you need (for communication, data exchange, process management, etc.) within a single platform,
  • Flexible access – so you can use all the features from desktop and mobile,
  • Continuous improvement – the platform is upgraded twice a year. Each release offers new features and enhanced functionality to the existing ones.

ServiceNow capability

Hence the platform is available in the SaaS model (System as a Service), all you need is access to the Internet and a supported web browser or mobile app. Now your employees and customers can focus on the core business, whereas the platform takes care of the rest.

With all the suites and features sharing the same system of record, the platform makes up a single system of engagement for all your stakeholders. Thus your teams get a comprehensive insight into metrics, tasks, services, assets, people, locations, and information at their fingertips, in one place.

ServiceNow users’ results

But because the proof of the pudding is in the eating, let us bring a few numbers that visualize the cross-industry power of digital transformation. Here are the implementation facts and results from the organizations using the ServiceNow Platform.


A video streaming platform, operated by a subsidiary of the Walt Disney Company, invested in the ServiceNow CSM to provide its audience of 50+ million users with customer service via:

  • 40,000 concurrent chats,
  • 160,000 daily chats,
  • 200,000 daily interactions,
  • 500,000 daily portal visits.

The implementation started in November 2019 and took 5 months. Including multiple integrations, it was successfully completed at the beginning of the COVID-19 pandemic.

Chevron Corporation

Energy corporation, headquartered in San Roman, California, USA – globally consolidated its IT operations with the ITSM:

  • Implementation scope: 6 ITSM processes,
  • Coverage: 45 countries, 27 business units, 5,000+ ServiceNow operators at Chevron, 80,000+ end users,
  • Implementation time: 7 months.


Swedish defense organization standardized its HR processes, delivering the new employee experience and tangible results like:

  • Time savings: 12,000 hours back yearly,
  • Employee satisfaction rate: 25% boost.

Danske Bank

The bank standardized its IT operations and recorded:

  • Productivity: 6 fold improvement in terms of time to restore services,
  • Incidents: 93% reduction,
  • Internal portal adoption rate: 90%, after 2 weeks of use.

Interested in achieving similar successes in your organization?