Authors: Adam Morawski - Senior ServiceNow Consultant, Agnieszka Milecka - Marketing Manager.
Trustworthy data is a critical piece for the configuration of a solid ServiceNow Software Asset Management (SAM) application/process, making up its first tier. Last year we prepared the overview of all the tiers available here. For a brief reminder, there are 4 tiers:
To manage the data well, you need to measure these. When your data are consistent and accurate, reliable, credible, useful, and complete, you and your organization are able to reach the full potential and benefit of the SAM program. Thus, the most important in this tier is the definition of the right data that will:
Effective Software Asset Management relies on solid foundational data and the ability to determine/report what software rights are owned/purchased versus used/consumed. Still keep in mind the phased approach “start walking and then run”:
The answers to those questions will support you in making the conscious decision on what collection and maintenance information you really need as an organization. Later on, there are 3 areas that require attention, therefore consider the following tactics to incrementally implement SAM product includes.
Thereafter, you can report results to the leadership team using KPIs that are operationally important to your organization, and can fast and easily emphasize the countable benefits.
We prepared this material for you using the following resources:
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