Authors: Agnieszka Milecka - Marketing Manager
Digital transformation has proved to be the core of business resiliency and continuity in the new normal, and in general. The organizations that had been investing in this area before the COVID-19 outbreak, are way better prepared to mitigate its repercussions, getting an advantage over the peer group that didn’t.
9 in 10 organizations prepare digital transformation plans, however, only 4 in 10 are ready to face their competition. The more digitized the organization, the more market share you gain and the better off you are during the crisis.
The ServiceNow Platform delivers an environment for the transformation of your processes into UX-oriented digital workflows. Defined as the platform of platforms by the ServiceNow CEO – Bill McDermott, it evolved from an ITSM suite to a collaboration-oriented platform for all your teams and departments.
As a comprehensive hub for all your operations, available in the form of intuitive dashboards, ServiceNow caters for:
Hence the platform is available in the SaaS model (System as a Service), all you need is access to the Internet and a supported web browser or mobile app. Now your employees and customers can focus on the core business, whereas the platform takes care of the rest. This is the ServiceNow Platform capability map as of Q2, 2020. Compare with Q1, 2019 here.
With all the suites and features sharing the same system of record, the platform makes up a single system of engagement for all your stakeholders. Thus your teams get a comprehensive insight into metrics, tasks, services, assets, people, locations, and information at their fingertips, in one place.
But because the proof of the pudding is in the eating, let us bring a few numbers that visualize the cross-industry power of digital transformation. Here are the implementation facts and results from the organizations using the ServiceNow Platform.
A video streaming platform, operated by a subsidiary of the Walt Disney Company, invested in the ServiceNow CSM (read more about the CSM suite here) to provide its audience of 50+ million users with customer service via:
The implementation started in November 2019 and took 5 months. Including multiple integrations, it was successfully completed at the beginning of the COVID-19 pandemic.
Energy corporation, headquartered in San Roman, California, USA – globally consolidated its IT operations with the ITSM (read more about ITSM suite here):
Swedish defense organization standardized its HR processes, delivering the new employee experience and tangible results like:
The bank standardized its IT operations and recorded:
Interested in achieving similar successes in your organization?