Authors: Agnieszka Milecka - Marketing Manager
ServiceNow prepared a customer care plan and 3 apps to help organizations ensure operations continuity during the COVID-19 pandemic. Find the details below.
The customer care plan by ServiceNow covers:
Developed in partnership with the ServiceNow’s customer, Washington State’s Department of Health, the applications* are aimed at emergency management in terms of:
Below you can identify the areas where they can be used, perhaps in your organization?
The Emergency Self-Report app for your employees to:
And for employer:
In case of diagnosis with COVID-19 of your employee, the Emergency Exposure Management app analyzes the employee’s meeting agenda and locations, identifying people who also might have been exposed to the pandemic risk.
The Emergency Outreach app allows you to assess what impact the pandemic has had for your employees. You can get in touch with your employees:
All remote access happens using secure connections and multifactor authentication. All the apps are available free of charge at servicenow.com/crisisresponse for all ServiceNow customers by September 30, 2020.
We’ve already implemented the apps for our own safety and operational continuity purposes. SPOC team is prepared and 100% ready to support you in the installation and onboarding of the apps in your organization.
* The apps are designed for immediate use at no charge for existing customers. Others can use these apps through September 30, 2020. After September 30, if you are receiving value and would like to continue use of these apps, ServiceNow will work with you to move to the standard ServiceNow Platform App Engine pricing (source ServiceNow).