Elite Partner in the
heart of Europe

At SPOC we bring digitalization to mid
and large enterprises and transform
them with the power of ServiceNow.

We deliver
end-to-end
solutions

Our end-to-end implementation, development, and maintenance services are based on experience gained over the years and across different industries. Work with us to enjoy the permanent security and efficiency of your platform.

OUR STORY

How it all started

Our story dates back to 2010, when SPOC’s founder, Marcin Tyburski, has attended a „Knowledge” conference. As an experienced entrepreneur with several IT businesses under his belt, he recognized ServiceNow as the next big opportunity to revolutionize the world of enterprise software. He wondered “what if you can not only build ITSM but any business app on this platform?” and decided to form a team of specialists ready to explore the emerging technology together. SPOC, standing for Single Point of Contact, was born.

Today, with more than 150 specialists on board and our second office in Luxembourg, we are looking forward to a bright future and further expansion.

150

ServiceNow experts
on board

300

delivered trainings
from a full range of
ServiceNow areas

250

successful
projects

2

European
locations

Simple solutions

We rely on maximum simplicity and user friendly solutions

Proactive service

We hear and act upon before you have to face issues or bottlenecks.

Open minded team

We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.

Customer first approach

Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.

Simple solutions

We rely on maximum simplicity and user friendly solutions

Proactive service

We hear and act upon before you have to face issues or bottlenecks.

Open minded team

We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.

Customer first approach

Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.

OUR EXPERTS

Meet our team

People and process-oriented ServiceNow Solutions Consultant with tons of implementation experiences and consultancy activities including multiple platform products – ITSM, ITBM, CSM and others. Navigating customer’s organizations through creation of platform roadmap and helping to find solutions addressing most critical gaps and bringing most expected values.

Sylwester Jassa

Presales Manager & Solution Consultant

As an Operations Manager, Milena actively participates in onboarding new clients and project transfers to the M&D team. Together with her team, she uses the acquired knowledge and experience to expand customer ServiceNow instances with new features. As the team leader of the she ensures that the issues raised by the clients can be solved on time with accurate solutions.

Milena Szklarska-Behlke

Maintenance & Development Operations Manager

Technical Consultant with over 10 years of experience in IT, business analysis and service delivery. Michał is engaged in the full lifecycle of ServiceNow implementation and maintenance projects for OOTB and custom products (inc. ITSM, CSM, ITBM, PA, CMDB, Contract Management) as well as system integrations for global clients.

Michał Sadowski

Senior ServiceNow Technical Consultant

Adam Bernaś

Adam has more than 15 years of professional experience in IT industry. For the last 10+ years focused exclusively on ServiceNow and building SPOC story from the day nr 1. Involved in numerous ServiceNow projects. Recently his main focus is placed on providing overall guidance of our Customer’s strategic designs in the way expected business outcomes are delivered.

Adam Bernaś

Chief Product Officer

The head of the Delivery 100-person team responsible for the services provided to customers by SPOC.Focused on integrating the areas of project management, development, analytics, knowledge and operations. He spent the last 6 years of his one-decade career working exclusively with ServiceNow technology.

Dominik Kraśniewski

Head of Delivery

Helena has been supporting customers for over a decade. As a Customer Success Manager she gained her first experience in SAP technology and now continues as a ServiceNow expert. The customers value her professionalism and engagement, particularly the process of defining project needs and objectives. She is quality – and long-term relationship-oriented.

Helena Besztarda

Customer Success Manager

Consulting Manager with over 14 years of experience in running global teams in the area of ITSM software development, Product Quality and Process continual improvement and advisory. Broad experience in ServiceNow both as a customer and service provider. ITIL expert holding a number of ServiceNow certifications.

Adam Morawski

Consulting Manager

Responsible for the area of R&D, he’s passionate about designing and developing bespoke applications on the ServiceNow platform. As a Senior Technical Consultant, he supports implementation projects and solves technical and business challenges. Accredited trainer for ServiceNow Fundamentals, Scripting in ServiceNow Fundamentals and Service Mapping Fundamentals.

Tomasz Sienkiewicz

R&D Manager

Joanna is a firm believer in Human-To-Human communication. Since the beginning of her professional career she’s been talking to customers and identifying their needs. In SPOC she’s the Single Point of Contact for every incoming inquiry & Training Coordinator.

Joanna Krasińska

Single Point of Contact, Training Coordinator

Marta Piotrowska

Certified (PMP®, PRINCE2®, Agile PM®) Project Manager with more than 10 years experience in complex IT projects in different fields: legal, gas&oil, pharmacy and non-government organisations. Passionate about an efficient communication. In her daily work she brings out the full potential of people in order to deliver projects compliant with the highest standards.

Marta Piotrowska

Senior Project Manager

ServiceNow Developer with 10 years of experience confirmed by multiple certifications. Damian has practical experience in the administration and monitoring of IT infrastructure. Expert in ServiceNow ITOM Discovery, Service Mapping, Event Management and Cloud Management.

Damian Jeszka

Senior ServiceNow Developer

Quality Assurance Lead with over 10 years of IT experience, focused on manual and automation testing. Passionate about security and user experience, he uses testing to speed up upgrades and releases. He is a dedicated mentor to the team, leading towards high-quality testing.

Zherald Ametlli

Quality Assurance Lead

Customer satisfaction score

4.44

out of 5

Certifications
proving our skills

IT Service
Management

76 certifications

Now Platform
App Engine

30 certifications

HR Delivery
Service

7 certifications

IT Asset
Management

5 certifications

IT Business
Management

21 certifications

IT Operations
Management

28 certifications

Customer Service
Management

3 certifications

Security
Operations

2 certifications

Certified expert

Thanks to our promotion to an ELITE ServiceNow Partner as one of a few companies in Europe, you get access to industry best practices and highly-skilled experts.

End-to-end
services

As we perform a full scope of ServiceNow services, from implementation to development and support, we are your single point of contact in all platform-related challenges.

Execution and
training

Whether you’re expecting holistic ServiceNow support or prefer to educate your internal specialists, we are here for you – ready to solve your issues or share our know-how with you.

European location

If you need a trustworthy partner operating in Europe, we are here for you. With two different European locations, we conveniently cooperate on an international level.

Certified expert

Thanks to our promotion to an ELITE ServiceNow Partner as one of a few companies in Europe, you get access to industry best practices and highly-skilled experts.

End-to-end
services

As we perform a full scope of ServiceNow services, from implementation to development and support, we are your single point of contact in all platform-related challenges.

Execution and
training

Whether you’re expecting holistic ServiceNow support or prefer to educate your internal specialists, we are here for you – ready to solve your issues or share our know-how with you.

European location

If you need a trustworthy partner operating in Europe, we are here for you. With two different European locations, we conveniently cooperate on an international level.

Let’s start ServiceNow
journey together

We are here fo you