Guide on your
ServiceNow journey

At SPOC we bring digitalization to mid
and large enterprises and transform
them with the power of ServiceNow.

Unlock the power of seamless integration

Eliminate information silos and enhance your architectural clarity with our expertise, ensuring a cohesive ServiceNow platform that connects your data and processes effortlessly.

OUR STORY

How it all started

Our story dates back to 2010, when SPOC’s founder, Marcin Tyburski, has attended a “Knowledge” conference. As an experienced entrepreneur with several IT businesses under his belt, he recognized ServiceNow as the next big opportunity to revolutionize the world of enterprise software. He wondered “what if you can not only build ITSM but any business app on this platform?” and decided to form a team of specialists ready to explore the emerging technology together. SPOC, standing for Single Point of Contact, was born.

Today, with more than 150 specialists on board and our second office in Luxembourg, we are looking forward to a bright future and further expansion.

150

ServiceNow experts
on board

300

delivered trainings
from a full range of
ServiceNow areas

250

successful
projects

2

European
locations

Simple solutions

We rely on maximum simplicity and user friendly solutions

Proactive service

We hear and act upon before you have to face issues or bottlenecks.

Open minded team

We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.

Customer first approach

Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.

Simple solutions

We rely on maximum simplicity and user friendly solutions

Proactive service

We hear and act upon before you have to face issues or bottlenecks.

Open minded team

We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.

Customer first approach

Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.

OUR EXPERTS

Meet our team

Adam is a Certified Technical Architect and has more than 15 years of professional experience in IT industry. For the last 10+ years focused exclusively on ServiceNow architecture and building the most complex solutions for our Customers. Involved in numerous ServiceNow projects. Recently his main focus is placed on providing overall guidance of our Customer’s architectural designs in the most secure way.

Mirosław Medoń

Chief Techinal Officer, CTA

As an Engineering Manager, Milena actively participates in onboarding new clients, implementations and project transfers to the M&D team. Together with her team, she uses the acquired knowledge and experience to expand customer ServiceNow instances with new features. As the team leader of the she ensures that the issues raised by the clients can be solved on time with accurate solutions.

Milena Szklarska-Behlke

Engineering Manager

Adam Morawski

Engineering Manager with over 14 years of experience in running global teams in the area of ITSM software development, Product Quality and Process continual improvement and advisory. Broad experience in ServiceNow both as a customer and service provider. ITIL expert holding a number of ServiceNow certifications.

Adam Morawski

Engineering Manager

Piotr Gornikiewicz

At SPOC we want to be a valuable partner for business change in our Client’s organization. We believe we can support Customers in the digitization of processes and work.

Piotr Górnikiewicz

Business Development Manager

Adam Bernaś

Adam is a Certified Master Architect and has more than 15 years of professional experience in IT industry. For the last 10+ years focused exclusively on ServiceNow and building SPOC story from the day nr 1. Involved in numerous ServiceNow projects. Recently his main focus is placed on providing overall guidance of our Customer’s strategic designs in the way expected business outcomes are delivered.

Adam Bernaś

Chief Product Officer, CMA

People and process-oriented ServiceNow Solutions Consultant with tons of implementation experiences and consultancy activities including multiple platform products – ITSM, Advanced Reporting, AppEngine and others. Navigating customer’s organizations through constant dialogue and helping to find solutions addressing most critical gaps and bringing most expected values.

Karol Skałowski

Senior ServiceNow Solution Consultant

Marcel Sowiński SPOC

Marcel Sowiński is the Single Point of Contact for all matters related to the partnership between our customers and SPOC. Marcel takes pride in his responsibility for maintaining the highest level of customer satisfaction and gathering feedback related to the team’s performance

In addition to his role at SPOC, Marcel wears another hat: he is your favorite podcast host on ServiceNow Pilots.

Marcel Sowiński

Customer Success Manager

Marta Piotrowska

Certified (PMP®, PRINCE2®, Agile PM®) Project Manager with more than 10 years experience in complex IT projects in different fields: legal, gas&oil, pharmacy and non-government organisations. Passionate about an efficient communication. In her daily work she brings out the full potential of people in order to deliver projects compliant with the highest standards.

Marta Piotrowska

Senior Project Manager

ServiceNow Developer with 10 years of experience confirmed by multiple certifications. Damian has practical experience in the administration and monitoring of IT infrastructure. Expert in ServiceNow ITOM Discovery, Service Mapping, Event Management and Cloud Management.

Damian Jeszka

Senior ServiceNow Developer

Customer satisfaction score

4.52

out of 5

Certifications
proving our skills

IT Service
Management

76 certifications

Now Platform
App Engine

30 certifications

HR Delivery
Service

7 certifications

IT Asset
Management

5 certifications

IT Business
Management

21 certifications

IT Operations
Management

28 certifications

Customer Service
Management

3 certifications

Security
Operations

2 certifications

Certified Master Architect (CMA)

1 certificate

Certified expert

Thanks to our promotion to an ELITE ServiceNow Partner as one of a few companies in Europe, you get access to industry best practices and highly-skilled experts.

End-to-end
services

As we perform a full scope of ServiceNow services, from implementation to development and support, we are your single point of contact in all platform-related challenges.

Execution and
training

Whether you’re expecting holistic ServiceNow support or prefer to educate your internal specialists, we are here for you – ready to solve your issues or share our know-how with you.

European location

If you need a trustworthy partner operating in Europe, we are here for you. With two different European locations, we conveniently cooperate on an international level.

Certified expert

Thanks to our promotion to an ELITE ServiceNow Partner as one of a few companies in Europe, you get access to industry best practices and highly-skilled experts.

End-to-end
services

As we perform a full scope of ServiceNow services, from implementation to development and support, we are your single point of contact in all platform-related challenges.

Execution and
training

Whether you’re expecting holistic ServiceNow support or prefer to educate your internal specialists, we are here for you – ready to solve your issues or share our know-how with you.

European location

If you need a trustworthy partner operating in Europe, we are here for you. With two different European locations, we conveniently cooperate on an international level.

Let’s start ServiceNow
journey together

We are here fo you