SPOC is an abbreviation that stands for Single Point of Contact. Our mission is to provide customers with predictable, repeatable, consistent and quality services, at the same time ensuring full agility and flexibility.
We want to be a valuable part of business change in our customer’s organization, supporting them in the digitalization of their processes and work.
Now Platform redefines work and user experience. As SPOC we are a part of this stream, with the ambition to level up your work life. Every day.
Marcin Tyburski, CEO at SPOC
We rely on maximum simplicity and user friendly solutions.
We hear and act upon before you have to face issues or bottlenecks.
Open minded team
We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.
Customer first approach
Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.
Manday yearly capacity
ServiceNow CSAT stands for Customer Satisfaction within the Now Platform delivery. The score is made up of the rolling 365-day average of customer satisfaction surveys.
The surveys are carried out among our Customers for completed deployments or completed subcontracting engagements (projects we carried out with other ServiceNow Partner). They apply 1-10 scale with 1 standing for the lowest satisfaction, and 10 for the highest.
Our history dates back to 2010, when MWT Solutions set up a department to deliver ServiceNow related projects. As we and the demand for professional Now Platform services grew, the Board made a decision to move the ServiceNow Department to a separate company. In 2014, this lead to the formation of SPOC, as you know us now.
With the headquarters in Poznań, and offices in Wrocław, Toruń, Warsaw and Luxembourg, we serve ServiceNow customers from all over the world. Our portfolio includes the customers like British Council, Alexander Mann Solutions, Volkswagen, Exide Technologies and many more.
We expand our offer with automation testing services.
We open an office in Wrocław. We set up a branch in Luxembourg.
Our team grows to reach 100+ employees. We open an office in Toruń.
We gain traction, launching projects for new customers such as AMS, ING and others.
SPOC is officialy set up to provide support to SerivceNow customers in Poland and beyond.
We open an office in Warsaw.
Awareness of Now Platform grows, boosting the demand for our services.
SPOC is formed as a part of MWT Solutions.
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