About us

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Your Single Point Of Contact


SPOC is an abbreviation that stands for Single Point of Contact. Our mission is to provide customers with predictable, repeatable, consistent and quality services, at the same time ensuring full agility and flexibility.

We want to be a valuable part of business change in our customer’s organization, supporting them in the digitization of their processes and work.

ServiceNow redefines work and user experience. As SPOC we are a part of this stream, with the ambition to level up your work life. Every day.

Marcin Tyburski, CEO at SPOC

Our values


Simple solutions

We rely on maximum simplicity and user friendly solutions.

Proactive service

We hear and act upon before you have to face issues or bottlenecks.

Open minded team

We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.

Customer first approach

Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.

250+

Completed projects

200+

Trained professionals

70+

Completed integrations

12,000+

Manday yearly capacity

Why SPOC


Our core team is made up of people with 5+ years of experience, dedicated exclusively to ServiceNow. We are experts in the area of comprehensive ServiceNow Platform development, license optimization and trainings. Our offer is being expanded on a daily basis.

Our customer satisfaction score


ServiceNow CSAT stands for Customer Satisfaction within the ServiceNow Platform delivery. The score is made up of the rolling 365-day average of customer satisfaction surveys.

The surveys are carried out among our customers for completed deployments or completed subcontracting engagements (projects we carried out with other ServiceNow Partners). They apply 1-10 scale with 1 standing for the lowest satisfaction, and 10 for the highest.

OurCSATscore
9.7

Our history


Our history dates back to 2010, when MWT Solutions set up a department to deliver ServiceNow related projects. As we and the demand for professional ServiceNow Platform services grew, the Board made a decision to move the ServiceNow Department to a separate company. In 2014, this lead to the formation of SPOC, as you know us now.

With the headquarters in Poznań, and offices in Wrocław, Toruń, Warsaw and Luxembourg, we serve ServiceNow customers from all over the world. Our portfolio includes the customers like British Council, Alexander Mann Solutions, Volkswagen, Exide Technologies and many more.

Our history


  • 2020

    We are promoted to an ELITE ServiceNow Partner - the highest qualified partner in the ServiceNow Ecosystem.

  • 2019

    We open an office in Wrocław. We set up a branch in Luxembourg.

  • 2018

    Our team grows to reach 100+ employees. We open an office in Toruń.

  • 2015-2016

    We gain traction, launching projects for new customers such as AMS, ING and others.

  • 2014

    We officialy set up SPOC company to provide support to the SerivceNow customers in Poland and beyond.

  • 2013

    We open an office in Warsaw.

  • 2010-2013

    Awareness of the ServiceNow Platform grows, boosting the demand for our services.

  • 2010

    We form SPOC as a part of MWT Solutions.

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