Your Single Point Of Contact
SPOC is an abbreviation that stands for Single Point of Contact. Our mission is to provide customers with predictable, repeatable, consistent and quality services, at the same time ensuring full agility and flexibility.
We want to be a valuable part of business change in our customer’s organization, supporting them in the digitization of their processes and work.
ServiceNow redefines work and user experience. As SPOC we are a part of this stream, with the ambition to level up your work life. Every day.
Marcin Tyburski, CEO at SPOC
Our values
Simple solutions
We rely on maximum simplicity and user friendly solutions.
Proactive service
We hear and act upon before you have to face issues or bottlenecks.
Open minded team
We don’t rely on tried & tested only, we try & test as well, to go beyond standard delivery.
Customer first approach
Your needs are always top priority for us. Our delivery is based on your insights, feedback analysis and direct communication.
250+
Completed projects
200+
Trained professionals
70+
Completed integrations
12,000+
Manday yearly capacity
Why SPOC
Our core team is made up of people with 5+ years of experience, dedicated exclusively to ServiceNow. We are experts in the area of comprehensive ServiceNow Platform development, license optimization and trainings. Our offer is being expanded on a daily basis.
Our customer satisfaction score
ServiceNow CSAT stands for Customer Satisfaction within the ServiceNow Platform delivery. The score is made up of the rolling 365-day average of customer satisfaction surveys.
The surveys are carried out among our customers for completed deployments or completed subcontracting engagements (projects we carried out with other ServiceNow Partners). They apply 1-10 scale with 1 standing for the lowest satisfaction, and 10 for the highest.
Our history
Our history dates back to 2010, when MWT Solutions set up a department to deliver ServiceNow related projects. As we and the demand for professional ServiceNow Platform services grew, the Board made a decision to move the ServiceNow Department to a separate company. In 2014, this lead to the formation of SPOC, as you know us now.
With the headquarters in Poznań, and offices in Wrocław, Toruń, Warsaw and Luxembourg, we serve ServiceNow customers from all over the world. Our portfolio includes the customers like British Council, Alexander Mann Solutions, Volkswagen, Exide Technologies and many more.
Our history
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2020
We are promoted to an ELITE ServiceNow Partner - the highest qualified partner in the ServiceNow Ecosystem.
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2019
We open an office in Wrocław. We set up a branch in Luxembourg.
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2018
Our team grows to reach 100+ employees. We open an office in Toruń.
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2015-2016
We gain traction, launching projects for new customers such as AMS, ING and others.
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2014
We officialy set up SPOC company to provide support to the SerivceNow customers in Poland and beyond.
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2013
We open an office in Warsaw.
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2010-2013
Awareness of the ServiceNow Platform grows, boosting the demand for our services.
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2010
We form SPOC as a part of MWT Solutions.
