ServiceNow implementation process
We focused on three areas of AMS work: meeting scheduling, HR process management, and the communication platform. In meeting scheduling, we focused on reflecting actual attendees’ availability, correct recipient details, measurement of SLAs, and the Multiple Applicant Tracking System. To do it, together with AMS, we developed a platform with 24/7 access and a mobile-friendly design. Booking meetings became easy thanks to the participants’ availability dashboard and self-scheduling option both for candidates and interviewers, as well as configurable notifications and reminders. The new platform allows real-time configurable reporting, administrator dashboard & SLA reporting.
In the HR process, the ServiceNow Platform solution, internally called OMBRA, enhances the quality and efficiency of the offering and onboarding processes. The application increases engagement and access to information for all stakeholders. It’s integrated with RPA, which extracts offer details from an Applicant Tracking System (ATS) and runs additional calculations. The new multi-channel communication platform based on ServiceNow has addressed the speed, optimization, and efficient communication problems. It integrates third-party solutions into one platform that incorporates workflows and a ticketing system. It is built on a domain separated ServiceNow instance, with its own logically separated database for each client, resulting in:
- streamlined processes,
- client security through data segregation,
- real-time, customizable and detailed reporting,
- automatic logging of tickets in ServiceNow,
- embeddable into any client site/social media profile,
- user-friendly interface.